Moruga Cacao

Working Student or Freelancer – Customer Support

Moruga Cacao

part-time

Posted on:

Location Type: Remote

Location: Germany

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Job Level

Entry Level

About the role

  • First point of contact and handling of customer inquiries via email, chat and social media.
  • Respond to general product, shipping and order questions and coordinate internal requests with Operations/Fulfillment.
  • Process returns, refunds and complaints in coordination with the team.
  • Maintain and further develop our support FAQ and response templates.
  • Document recurring issues and actively contribute to improvements in processes and text/content.

Requirements

  • Currently enrolled student (e.g., Business, Communication, Languages) with proof of enrollment, or the ability to invoice us as a freelancer.
  • Very good German language skills, both written and spoken; good English is a plus but not required.
  • Strong service orientation and a solution-focused, customer-friendly mindset.
  • Excellent written communication skills, empathy and a strong sense of responsibility.
  • Structured, reliable working style and good organizational skills.
  • Basic technical knowledge / confident use of web tools; initial experience with helpdesk systems and FAQ maintenance is an advantage but not required.
Benefits
  • Insight into a fast-growing, purpose-driven company.
  • Flexible working hours and remote option.
  • Fair compensation.
  • Significant autonomy and responsibility with plenty of scope to shape your role.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer inquiry handlingreturns processingrefund processingcomplaint resolutionFAQ maintenancecontent documentation
Soft Skills
service orientationsolution-focused mindsetcustomer-friendly attitudewritten communicationempathyresponsibilityorganizational skillsstructured working style