Morris & Dickson Co., LLC

Sales

• Lead and support the team’s business development efforts
• Leverage the role’s industry relationships to identify and secure new community site partnerships
• Develop relationships with key leaders and executives with M&D’s current customer portfolio
• Work with the SVP/GM to develop multi-year growth plans for the business
• Build and manage a team to deliver on those plans, creating a long-term path for profitable growth
• Attract, retain and develop talent to build a winning team
• Lead, coach and mentor the team to achieve individual and team sales goals
• Develop account assignments, set territories, and build incentive compensation plans in support of segment and enterprise objectives
• Set go-to-market strategy plan for the segment, as part of the enterprise’s larger strategy to create an “Alternative to the Big Three”
• Identify service offering gaps and build or buy solutions to those gaps
• Partner with manufacturers and GPOs to help our provider customers gain smooth access to eligible pricing programs

VP Sales, Clinic

Program Manager

• Execute onboarding and ongoing management of manufacturer partnerships, ensuring seamless translation from agreement to operation
• Collaborate cross-functionally with Procurement, Sales, IT, and Finance to ensure implementation across systems and workflows while serving as a key point of contact for external manufacturer relationships
• Manage timelines, deliverables, and dependencies across multiple concurrent initiatives
• Implement and maintain organized documentation and reporting to support business reviews and decision-making
• Monitor product pipelines to ensure operational readiness for launches
• Identify opportunities to expand product offerings and improve program performance
• Drive process improvements that enhance efficiency, accuracy, and scalability across brand operations

Brand Program Analyst, Pharmaceuticals

• Lead all sales and customer-relation efforts in the Independent Retail segment
• Set goals for each territory with periodic feedback in order to drive success at all levels of retail pharmacy, including LTC, Mail Order and Secondary.
• Spend time with the field sales team and customers learning where Morris & Dickson can help them grow and offer solutions for managing their pharmacies.
• Drive the sales prospecting process and keep an accurate pipeline of future customers
• Improve customer interactions with a focus on communications designed to optimize the customer experience, as well as a streamlined process for staying in touch on important issues
• Manage the annual Trade Show appearances with the goal of improving ROI and increasing the pull-through with these interactions

Senior Vice President, Independent Retail Sales

Customer Support

• Process customer and Sales Representative orders with a high degree of accuracy and attention to detail
• Serve as a primary point of contact for inbound customer inquiries, including order status, delivery updates, and product-related questions
• Proactively communicate with customers to provide updates, resolve issues, and ensure a smooth order experience
• Maintain and update customer account information, including licenses, payment details, Sales Representative assignments, and territory data
• Support new account setup by collecting, reviewing, and validating required documentation (applications, licenses, payment information)
• Assist with DSCSA compliance requirements and ensure accurate documentation for customer onboarding
• Process customer audit requests and ensure timely, accurate responses
• Support customers and Sales Representatives with questions related to the company website and ordering processes
• Collaborate with Sales and internal teams to identify issues, drive resolution, and improve the overall customer experience

VP Sales, Clinic

Brand Program Analyst, Pharmaceuticals

Senior Vice President, Independent Retail Sales

Customer Experience Representative