Morris & Dickson Co., LLC

Sales

• Lead all sales and customer-relation efforts in the Independent Retail segment
• Set goals for each territory with periodic feedback in order to drive success at all levels of retail pharmacy, including LTC, Mail Order and Secondary.
• Spend time with the field sales team and customers learning where Morris & Dickson can help them grow and offer solutions for managing their pharmacies.
• Drive the sales prospecting process and keep an accurate pipeline of future customers
• Improve customer interactions with a focus on communications designed to optimize the customer experience, as well as a streamlined process for staying in touch on important issues
• Manage the annual Trade Show appearances with the goal of improving ROI and increasing the pull-through with these interactions

Senior Vice President, Independent Retail Sales

Customer Support

• Process customer and Sales Representative orders with a high degree of accuracy and attention to detail
• Serve as a primary point of contact for inbound customer inquiries, including order status, delivery updates, and product-related questions
• Proactively communicate with customers to provide updates, resolve issues, and ensure a smooth order experience
• Maintain and update customer account information, including licenses, payment details, Sales Representative assignments, and territory data
• Support new account setup by collecting, reviewing, and validating required documentation (applications, licenses, payment information)
• Assist with DSCSA compliance requirements and ensure accurate documentation for customer onboarding
• Process customer audit requests and ensure timely, accurate responses
• Support customers and Sales Representatives with questions related to the company website and ordering processes
• Collaborate with Sales and internal teams to identify issues, drive resolution, and improve the overall customer experience

Senior Vice President, Independent Retail Sales

Customer Experience Representative