Platform Operations Engineer – DTC Platform
to.scale
CloudServiceNow
Junior Platform Operations Engineer – DTC Platform
MORO TECH
full-time
Posted on:
Location Type: Hybrid
Location: Wrocław • 🇵🇱 Poland
Visit company websiteJob Level
Junior
Tech Stack
CloudServiceNow
About the role
- Monitor the DTC platform’s performance and availability
- Troubleshoot and resolve incidents, escalating when necessary
- Document recurring issues and track corrective actions
- Manage service requests and changes in ServiceNow (or similar tools)
- Track and report on SLAs, KPIs, and backlog status
- Coordinate with internal teams, suppliers, and project stakeholders
- Support ongoing delivery initiatives and platform scalability projects
Requirements
- 0–2 years of experience in IT operations, service delivery, or platform support
- Knowledge of incident and problem management processes (familiarity with ITIL is advantageous)
- Experience with ServiceNow or comparable ticketing systems
- Excellent communication and coordination abilities in a remote work environment
- A proactive, analytical, and organized mindset
- Availability to work onsite in Brussels (hybrid arrangement can be arranged post-onboarding)
- Proficiency in English
- Basic knowledge of cloud or application monitoring tools
- Previous experience with SLA tracking and performance metrics
- Familiarity with digital or e-commerce platforms
- Enthusiasm for process enhancement and automation
Benefits
- A competitive compensation package that grows with your impact.
- Annual Performance and Salary Reviews to celebrate your progress.
- Monthly Meal Vouchers to fuel your creativity.
- Premium Private Health Coverage for you and your family.
- Extra vacation days to recharge and explore.
- Yearly training budget to master new skills.
- Cutting-edge tech setup with optional upgrades to customize your gear.
- Structured growth plans and regular progress check-ins.
- Location-fluid culture with work-from-anywhere flexibility.
- Modern workspaces designed for collaboration, open for visits as often as you like.
- Flexible working hours to accommodate your productivity peaks.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
incident managementproblem managementSLA trackingperformance metricscloud monitoring toolsapplication monitoring tools
Soft skills
communicationcoordinationanalytical mindsetorganizational skillsproactive attitude
Certifications
ITIL