Platform Operations Engineer – DTC Platform
to.scale
contract
Posted on:
Location Type: Hybrid
Location: Wrocław • 🇵🇱 Poland
Visit company websiteSalary
💰 €175 - €275 per day
Job Level
Junior
Tech Stack
CloudServiceNow
About the role
- Monitor the DTC platform’s performance and availability
- Troubleshoot and resolve incidents, escalating when necessary
- Document recurring issues and track corrective actions
- Manage service requests and changes in ServiceNow (or similar tools)
- Track and report on SLAs, KPIs, and backlog status
- Coordinate with internal teams, suppliers, and project stakeholders
- Support ongoing delivery initiatives and platform scalability projects
Requirements
- 0–2 years of experience in IT operations, service delivery, or platform support
- Understanding of incident and problem management processes (ITIL familiarity helps)
- Experience with ServiceNow or similar ticketing systems
- Strong communication and coordination skills in a distributed environment
- Analytical, structured, and proactive mindset
- Ability to work onsite in Brussels (hybrid setup possible after onboarding)
- Fluent in English
- Basic understanding of cloud or application monitoring tools
- Prior exposure to SLA tracking and performance metrics
- Familiarity with digital or e-commerce platforms
- Interest in process improvement and automation
Benefits
- Start Date: ideally November 3rd, 2025
- Location: Wroclaw, Poland (onsite 2 days a week)
- Contract Type: Freelance
- Duration: Until December 2028 (multi-year engagement)
- Rate: Competitive daily rate based on experience (approx. 175€ to 275€/day range)
- Travel / Standby: None
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT operationsservice deliveryplatform supportincident managementproblem managementSLA trackingperformance metricscloud monitoring toolsapplication monitoring toolsprocess improvement
Soft skills
communication skillscoordination skillsanalytical mindsetstructured mindsetproactive mindset
Certifications
ITIL