Serves as a primary analyst on routine maintenance, build and configuration in Epic. This entails:
Collecting, accurately documenting and resolving client trouble tickets and requests
Participating in after hours on-call rotation
Leads application build for their areas regarding Epic Upgrades. This includes:
Nova Note Review
Nova Note Build
Unit testing, application testing and integrated testing
Supporting the go live in a command center setting
Proactively identifies areas for improvement within applications and suggests potential solutions in coordination with other teams
Mentors junior analysts on Epic build
Builds strong relationships both with the client and their peers
Other duties as assigned

Requirements

Active Epic Inpatient (ClinDoc) certification
Additional Epic Certifications are a plus
Bachelor’s Degree and/or equivalent work experience
Minimum of 2 years of healthcare experience
Must have a strong personal drive for delivering great customer service and thrive in a fast-paced environment
Ability to troubleshoot tickets, manage projects, and critically think
Demonstrate knowledge of healthcare policies, procedures, information systems, Microsoft products and related IT systems
Certified in primary application. Additional certifications in Epic, ITIL, PMP are a plus
Ability to organize daily tasks, analyze data and make decisions based on the data.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Epicapplication testingunit testingintegrated testingtroubleshootingproject managementdata analysis

Soft Skills

customer servicecritical thinkingmentoringrelationship buildingorganizational skills

Certifications

Epic Inpatient (ClinDoc)Epic certificationsITILPMP