Morgan Stanley

Mobile Vendor Governance Manager

Morgan Stanley

full-time

Posted on:

Location Type: Hybrid

Location: Montreal • Canada

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About the role

  • Serve as the primary liaison for key vendors, including mobile carriers and MMS providers.
  • Lead vendor performance management through QBRs, SLA/SLO/KPI tracking, and structured remediation actions.
  • Collaborate with internal Sourcing team on contract renewals, RFPs, pricing negotiations, and contract optimization.
  • Partner with business-facing technology teams to ensure carrier roadmaps (5G, eSIM, roaming) support the firm's mobile-first workforce
  • Own end-to-end financial governance, including telecom invoice validation, forensic billing analysis, Accounts Payable integration and automation, and cost allocations.
  • Strengthen CME's invoice governance capability, focusing on billing integrity and dispute management.
  • Expand CME support to govern additional contracts.
  • Lead governance improvements through standardized change, request workflows and compliance assessments.
  • Conduct compliance assessments and ensure all processes meet international standards.
  • Develop analytics and insights to support leadership decision-making across contract, cost, and performance domains.
  • Compile operational and financial dashboards, executive presentations, and vendor scorecards.
  • Contribute to broader governance of CME enterprise vendors.
  • Help standardize CME frameworks, risk controls, performance scorecards, and operating procedures.

Requirements

  • 5+ years of experience in Vendor Management, Telecom Expense Management, Financial Governance, or Technology Operations.
  • Bachelor’s degree in finance, Business Administration, or Information Technology.
  • Strong expertise in invoice validation, Accounts Payable integration, budgeting, forecasting, and forensic billing analysis.
  • Proven experience managing Tier-1 technology vendors through rigorous QBR and SLA frameworks.
  • Ability to bridge the gap between technical teams, legal/sourcing, and executive finance stakeholders.
  • High proficiency in Microsoft Excel, PowerPoint, PowerBI and other reporting tools.
Benefits
  • some of the most attractive and comprehensive employee benefits and perks in the industry
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
vendor managementtelecom expense managementfinancial governanceinvoice validationforensic billing analysisbudgetingforecastingSLA trackingKPI trackingcontract optimization
Soft Skills
collaborationleadershipcommunicationnegotiationanalytical thinkingproblem-solvingorganizational skillsstakeholder managementdispute managementgovernance improvement