Senior Client Enablement Analyst
Morgan Stanley
full-time
Posted on:
Location Type: Hybrid
Location: Montreal • Canada
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Job Level
About the role
- Serve as the point of contact for business partners, ensuring alignment of business objectives, delivery outcomes, and customer success metrics
- Partner with technical leads and product owners to analyze and refine user stories along with acceptance criteria
- Translate business goals into actionable delivery plans that enhance product delivery efficiency and effectiveness
- Drive road map creation and product framing alongside resource and capacity in collaboration with the Product owner and the tech lead
- Lead Agile ceremonies (stand-ups, sprint planning, retrospectives, demos) across multiple STPM squads
- Act as a trusted advisor to business partners on Agile practice, change management, and business value realization
- Ensure enablement outcomes are measurable, leveraging KPIs such as business benefits, time-to-market, delivery predictability, and quality
- Identify delivery risks and proactively collaborate on mitigation strategies with delivery leads and business partners
- Represent the technology team at the fleet ceremonies, such as Incremental Business Reviews
- Influence continuous improvement across delivery and client success functions such as Source to Pay processes
Requirements
- 10+ years of experience in client success, delivery management, or enablement roles - preferably within Agile or consulting environments
- 3+ years of experience within Source to Pay domain as a functional analyst
- Proven experience leading large, complex client engagements, technology, or transformation initiatives
- Strong understanding of Agile frameworks and principles
- Exceptional stakeholder management and communication skills, with an ability to influence at the executive level
- Demonstrated experience designing and executing enablement or transformation programs
- Strong analytical and strategic thinking abilities
- Background in customer experience, learning enablement, or business transformation strategy
- Working knowledge of AI-driven insights or automation to support smarter decision-making and delivery optimization
- Previous experience with Source to Pay toolset is a plus.
Benefits
- health insurance
- retirement plans
- paid time off
- professional development
- flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Agile frameworksdelivery managementtransformation programsanalytical skillsstrategic thinkingenablement rolesclient successrisk mitigationuser storiesacceptance criteria
Soft skills
stakeholder managementcommunication skillsinfluencecollaborationtrust advisorchange managementcontinuous improvementcustomer successleadershipproblem-solving