Senior Client Enablement Analyst
Morgan Stanley
full-time
Posted on:
Location Type: Hybrid
Location: Montreal • Canada
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Job Level
About the role
- Serve as the point of contact for business partners, ensuring alignment of business objectives, delivery outcomes, and customer success metrics
- Partner with technical leads and product owners to analyze and refine user stories along with acceptance criteria
- Translate business goals into actionable delivery plans that enhance product delivery efficiency and effectiveness
- Drive road map creation and product framing alongside resource and capacity in collaboration with the Product owner and the tech lead
- Lead Agile ceremonies (stand-ups, sprint planning, retrospectives, demos) across multiple STPM squads
- Act as a trusted advisor to business partners on Agile practice, change management, and business value realization
- Ensure enablement outcomes are measurable, leveraging KPIs such as business benefits, time-to-market, delivery predictability, and quality
- Identify delivery risks and proactively collaborate on mitigation strategies with delivery leads and business partners
- Represent the technology team at the fleet ceremonies, such as Incremental Business Reviews
- Influence continuous improvement across delivery and client success functions such as Source to Pay processes
Requirements
- 10+ years of experience in client success, delivery management, or enablement roles - preferably within Agile or consulting environments
- 3+ years of experience within Source to Pay domain as a functional analyst
- Proven experience leading large, complex client engagements, technology, or transformation initiatives
- Strong understanding of Agile frameworks and principles
- Exceptional stakeholder management and communication skills, with an ability to influence at the executive level
- Demonstrated experience designing and executing enablement or transformation programs
- Strong analytical and strategic thinking abilities
- Background in customer experience, learning enablement, or business transformation strategy
- Working knowledge of AI-driven insights or automation to support smarter decision-making and delivery optimization
- Previous experience with Source to Pay toolset is a plus.
Benefits
- health insurance
- retirement plans
- paid time off
- professional development
- flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Agile frameworksdelivery managementtransformation programsanalytical skillsstrategic thinkingenablement rolesclient successrisk mitigationuser storiesacceptance criteria
Soft Skills
stakeholder managementcommunication skillsinfluencecollaborationtrust advisorchange managementcontinuous improvementcustomer successleadershipproblem-solving