Morgan Stanley

Conversational AI Product Manager

Morgan Stanley

full-time

Posted on:

Location Type: Office

Location: New York City • New York • 🇺🇸 United States

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Salary

💰 $120,000 - $205,000 per year

Job Level

Mid-LevelSenior

About the role

  • Lead the roadmap for Conversational AI (CAI) innovation ensuring alignment with business objectives
  • Develop and maintain comprehensive project plan for Virtual Assistants (VA) initiatives
  • Partner with Fleet Leadership and Product Owners to conduct current state analysis and set strategy
  • Work with internal stakeholders to prioritize key product features and business outcomes
  • Build and maintain an Engagement & Adoption strategy and provide support for pilot and business launch
  • Design and implement CAI solutions powered by LLMs integrating with enterprise systems, APIs, and human-in-the-loop processes
  • Identify potential risk and issues that may impact project delivery and develop mitigation strategies
  • Collaborate with cross-functional business and technology teams to drive alignment and successful project execution
  • Track project performance metrics and KPIs to measure progress and identify areas for improvement
  • Lead continuous improvement initiatives to optimize processes and enhance overall effectiveness of GenAI programs
  • Manage a team providing support and guidance towards achieving business objectives.

Requirements

  • 5 – 7 years in product management or related domain
  • 2+ years leading AI/ML-driven chatbot or conversational interface development
  • Strong understanding of LLM concepts such as prompt engineering, retrieval-augmented generation
  • Strategic leadership ability to define product vision and execute in complex environments
  • Proficiency in product analytics, experimentation, and data-driven decision-making
  • Experience designing chatbot workflows that integrate LLMs with enterprise tools, APIs, and human review processes
  • Familiarity with AI governance, compliance, and security frameworks
  • Exposure to conversational design and conversational UX principles
  • Experience with Kore.ai or related Conversational AI platforms (Dialogflow, IBM Watson)
  • Experience with Natural Language Understanding, Knowledge Graphs, and LLM concepts.
Benefits
  • Employee benefits and perks that support employees and their families at every point along their work-life journey.
  • Opportunities to move about the business for those who show passion and grit.
  • Attractive and comprehensive employee benefits and perks.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
product managementAI/ML-driven chatbot developmentprompt engineeringretrieval-augmented generationproduct analyticsdata-driven decision-makingchatbot workflows designNatural Language UnderstandingKnowledge Graphsconversational design
Soft skills
strategic leadershipcollaborationrisk managementcontinuous improvementteam management