Registered Client Service Associate / Client Service Associate
Morgan Stanley
Home Loans – Post Closing Client Support, VP
Morgan Stanley
full-time
Posted on:
Location Type: Office
Location: New York City • New York, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 - $190,000 per year
Job Level
Lead
About the role
- Develop a function that will deliver Concierge support for extraordinary events (such as natural disasters) where proactive client outreach and multiple client interactions are required.
- Work with business partners/stakeholders to ensure compliance with established policies and standards when building out procedures, and standing up a team.
- Assist the Loan Administration ED in structuring a team to manage non delegated escalations that fall outside the scope of our Servicing vendor.
- Develop effective and meaningful presentations & project update materials suitable for stakeholders, business partners and project participants regarding topical projects, including project progress, recommendations/decisions.
- Maintain working knowledge of applicable mortgage servicing regulations (e.g., RESPA, TILA).
Requirements
- 3 - 5+ years of relevant mortgage experience
- Extensive knowledge of mortgage industry, including servicing.
- Deep understanding of insurance documentation, requirements, and risk implications.
- Proven track record of running strategic projects & production functions
- Eligible for employment with an FDIC-insured institution
- Strong analytical, organizational, and communication skills.
- Ability to present to senior leadership, regulators and auditors
- Knowledge of AMC (Morgan Stanley’s LOS)
- Strong working knowledge of the Black Knight System
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
mortgage servicinginsurance documentationproject managementanalytical skillsorganizational skillscommunication skills
Soft skills
client outreachstakeholder engagementpresentation skillsteam management
Certifications
eligible for employment with an FDIC-insured institution