Client Services Representative

• Develop a function that will deliver Concierge support for extraordinary events (such as natural disasters) where proactive client outreach and multiple client interactions are required.
• Work with business partners/stakeholders to ensure compliance with established policies and standards when building out procedures, and standing up a team.
• Assist the Loan Administration ED in structuring a team to manage non delegated escalations that fall outside the scope of our Servicing vendor.
• Develop effective and meaningful presentations & project update materials suitable for stakeholders, business partners and project participants regarding topical projects, including project progress, recommendations/decisions.
• Maintain working knowledge of applicable mortgage servicing regulations (e.g., RESPA, TILA).

Home Loans – Post Closing Client Support, VP

Registered Client Service Associate / Client Service Associate