Senior Implementation Manager, Digital Studio
Morgan, Lewis & Bockius LLP
full-time
Posted on:
Location Type: Hybrid
Location: Philadelphia • District of Columbia • Massachusetts • United States
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Salary
💰 $143,000 - $248,725 per year
Job Level
About the role
- Develop and execute adoption and enablement plans for assigned products/practices
- Create and maintain communications and enablement assets to support sustained usage
- Apply and improve enablement approaches and recommend enhancements
- Serve as the post-launch point of contact for stakeholder groups, managing the lifecycle from intake to onboarding
- Facilitate alignment conversations to clarify overall project objectives and expected outcomes
- Maintain clear, executive-ready status updates for assigned rollouts and ongoing operations
- Define, track, and report product KPIs in partnership with the broader product working group
- Conduct voice-of-customer activities to identify unmet needs and improvement opportunities
- Create user stories to include clear requirements and acceptance criteria
- Identify adoption barriers and recurring friction points, coordinate remediation actions
- Coordinate release readiness, including updates and stakeholder communications
- Execute launch and rollout activities aligned to stakeholder needs and risk considerations
- Operate within established service models and help keep them current for assigned products
- Support operational controls and standards by coordinating inputs and ensuring materials are maintained
- Proactively address operational risks and drive mitigation activities
- Coordinate to align adoption messaging, user experience touchpoints, and communications
- Support efforts to reduce fragmentation by aligning workflows and adoption practices
- Directly supervise individual contributors within the Digital Studio function
- Provide guidance, mentoring, and knowledge-sharing to junior team members
- Contribute to capacity planning and workload coordination for concurrent rollouts
- Promote a collaborative, execution-focused working culture oriented around stakeholder partnership and measurable outcomes
Requirements
- A bachelor’s degree from a four-year college or university
- A minimum of 7 years of experience, including at least 3 years of supervisory experience
- Working understanding of legal processes and the ability to identify opportunities to improve productivity through digital solutions
- Strong customer service focus on building stakeholder trust
- Demonstrated ability to plan and execute enablement and change management activities
- Stakeholder management skills and experience communicating with non-technical audiences
- Strong organizational skills with the ability to manage multiple concurrent initiatives
- Practical understanding of Agile ways of working
- Ability to develop and maintain clear documentation and communications artifacts
- Advanced proficiency with Microsoft Office Suite (Outlook, Excel, PowerPoint, etc.)
- Familiar with web development technologies, such as SharePoint and HTML
Benefits
- Full range of medical benefits
- 401(k) eligibility
- Various paid time off benefits, such as vacation, sick time, and parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
enablement planningchange managementstakeholder managementAgile methodologiesuser story creationKPI trackingrisk mitigationdigital solutionsweb development technologiesdocumentation
Soft Skills
customer service focusorganizational skillscommunication skillscollaborationmentoringcapacity planningproblem-solvingleadershiptrust buildingexecution-focused