Manager

• Understand the drivers of successful customer and business outcomes, and champion internal solutions – technical and process-based solutions – to support those outcomes. Implement frameworks that leverage our systems & tools environment to better serve our customers, and use our technical platforms to improve operational performance and customer satisfaction.
• Develop and execute a near- and long-term strategy for Taara's internal systems and tools, from selection and implementation (including migration work where applicable) to ongoing maintenance and upgrades. This includes tools for customer relationship management (CRM), network monitoring and customer ticketing, and internal workflow management.
• Identify and resolve system-related bottlenecks and inefficiencies, and help illuminate existing gaps. Implement automation and new features to streamline workflows for customer support, technical operations, and other business units.
• Manage relationships with software vendors and service providers. Evaluate new technologies, negotiate contracts, and ensure vendors meet service level agreements (SLAs) and deliver cost-effective solutions.
• Partner closely with the engineering, customer support, sales, and finance teams to gather requirements, prioritize initiatives, and communicate system changes and updates effectively.

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