Moore Kingston Smith

Manager

• Lead and develop a geographically distributed IT support team.
• Manage day-to-day IT service delivery across Service Desk, infrastructure, and networking.
• Oversee incident, problem, and change management, ensuring swift resolutions.
• Act as ITIL lead, embedding best practice across the function.
• Monitor SLAs, KPIs, and service data, using insights to recommend improvements.
• Champion a user-focused service culture and support smooth transitions for new projects and systems.

IT Service Delivery Manager