Moonpig

People Operations

• Lead and develop the People Operations team, setting clear standards for service quality, accuracy, compliance and continuous improvement
• Build a high-performing, service-focused People Operations function, coaching and developing a team of coordinators while creating a stable and engaging team environment
• Own and optimise People Ops processes to ensure they are simple, scalable and user-friendly, removing unnecessary complexity
• Identify and resolve operational inefficiencies across People Operations and payroll processes, driving improvements that enhance employee and stakeholder experience
• Establish and maintain strong operational controls and governance to ensure accuracy, risk mitigation and audit readiness
• Ensure global People Operations meet all legal, regulatory and internal compliance requirements
• Oversee the end-to-end global payroll process, ensuring accuracy, timely delivery, and robust financial and data controls
• Partner closely with Payroll and Finance teams to improve payroll administration processes, reduce manual effort, strengthen controls and ensure a seamless employee experience on a global scale
• Lead the development, implementation and review of People policies across the Group
• Manage compensation and benefits processes, ensuring alignment to policy and clear communication
• Manage the full employee lifecycle by overseeing onboarding and offboarding, guaranteeing a high-standard and uniform experience for all employees
• Manage international mobility, including visa applications and renewals
• Maximise the use of HR systems to streamline workflows, maintain accurate data and deliver meaningful reporting
• Identify opportunities to leverage AI and technology to improve efficiency and insight
• Develop and maintain People metrics and reporting to support data-led decision making
• Partner with Finance, Legal, Tech, and People teams to ensure aligned and effective delivery
• Build strong relationships across the business, acting as a trusted partner and helping to restore confidence in People Operations through responsive, reliable service delivery
• Drive the transition from reactive administration to proactive service delivery by continuously reviewing processes, systems and ways of working

People Operations Manager

Financial Planning and Analysis

• Act as the key Finance Business Partner for senior stakeholders across Commercial, Marketing and Operations teams.
• Support trading and commercial performance through financial analysis, planning and actionable insights.
• Own key elements of the annual budgeting process and quarterly forecasting cycles, ensuring plans are aligned with operational and commercial drivers.
• Prepare monthly trading and performance reporting, including analysis, commentary and presentations for senior leadership and board-level audiences.
• Deliver robust financial modelling, scenario analysis and business cases to support strategic and operational decision-making.
• Partner with Operations leadership to provide financial support across operational performance, investments and efficiency initiatives.
• Manage and develop an FP&A Analyst, providing coaching, support and oversight across operational finance activities.
• Build strong relationships with stakeholders across Commercial, Marketing, Buying and Operations teams.
• Drive continuous improvement across FP&A processes, reporting and planning tools, including automation and scalability initiatives.

FP&A Manager

• Own key areas of the profit and loss account and balance sheet, ensuring accurate and timely reporting.
• Produce insightful management reporting that supports business performance and decision-making.
• Partner with FP&A and stakeholders across the wider business to understand financial performance and support budgeting activities.
• Maintain a robust financial control environment, identifying risks and contributing to successful audits.
• Take ownership of key month-end activities, ensuring deadlines are consistently met to a high standard.
• Review, challenge and improve existing financial processes, identifying opportunities to drive efficiencies across the team and wider business.

Senior Financial Accountant

Full-stack Engineer

• Design, develop, test, and maintain high-quality software solutions that support our online booking journeys and customer experience.
• Collaborate with cross-functional teams to deliver features and improvements that support business objectives.
• Contribute to technical design discussions and help shape engineering solutions.
• Write clean, maintainable, and well-tested code.
• Support continuous improvement initiatives across engineering practices, tooling, and processes.
• Troubleshoot issues, identify root causes, and implement effective solutions.
• Participate in code reviews, knowledge sharing, and team discussions.
• Contribute to the reliability, scalability, and performance of applications and services.
• Work closely with peers and stakeholders to ensure successful delivery of projects and enhancements.
• Continuously learn and apply new technologies, tools, and engineering practices where appropriate.

Software Engineer

Data Engineer

• Design, build, and maintain data pipelines that ingest, transform, and load data from a variety of sources into our data warehouse.
• Optimise, maintain, and troubleshoot data pipelines to ensure high-quality, reliable, and up-to-date data availability.
• Develop and maintain data models that support business intelligence, reporting, and analytics requirements.
• Ensure the quality, performance, security, and reliability of the data platform and supporting infrastructure.
• Follow engineering best practices relating to security, governance, and infrastructure management.
• Create and maintain clear technical documentation for data solutions and processes.
• Collaborate with engineering and cross-functional teams to develop and deploy data-driven products and features.

Content Manager

• Supporting the execution of CRM strategies across international markets
• Building and deploying campaigns across CRM channels including newsletters, triggers, push notifications, and reminders
• Assisting in the development and implementation of CRM journeys
• Supporting audience segmentation and campaign targeting with the CRM Manager
• Owning and executing the content plan across websites and app, ensuring alignment with trade plans and campaign strategy
• Managing landing pages and on-site merchandising to ensure optimal product presentation
• Creating wireframes and briefing creative assets in collaboration with the design team
• Reviewing and optimising customer journeys to improve engagement and conversion
• Monitoring campaign performance and supporting reporting, including A/B testing
• Conducting competitor research to identify opportunities and improve performance
• Collaborating with cross-functional stakeholders to deliver initiatives

CRM & Content Executive

Ecommerce

• Support day-to-day website content implementation using Contentful, aligned to trading plans and priorities
• Deliver trade-led campaigns across our websites, managing timelines, briefing creatives and tracking performance
• Own the end-to-end homepage process, from briefing imagery and copy through to executing onsite updates
• Ensure a consistent trading narrative across all onsite touchpoints to drive engagement and conversion
• Work closely with Product and UX teams to roll out new features and improve the customer journey
• Contribute to A/B testing ideation to continuously improve customer understanding and onsite performance
• Conduct quality assurance checks to ensure accuracy, accessibility, consistency and brand alignment
• Update promotional pages in line with the trading calendar to support key commercial moments
• Collaborate with Operations, Customer Service and Legal teams to maintain key pages such as FAQs and terms and conditions
• Lead the setup and maintenance of non-category specific PLPs, supporting category updates where needed
• Support daily site audits to ensure content, links and assets are accurate and compliant
• Work with senior stakeholders to optimise navigation and search functionality, staying ahead of customer and market trends
• Monitor competitor activity to identify new ideas and opportunities to improve engagement and conversion