People Operations Manager

Moonpig

People Operations Manager enhancing operations and employee experience at Moonpig. Leading the People team and streamlining operational processes for compliance and efficiency.

Posted 7/22/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in People Operations, focusing on process optimization, compliance, and employee lifecycle management. Proven ability to lead teams, enhance service delivery, and leverage HR systems for data-driven decision making.

Highest-signal resume keywords

People Operations ManagementGlobal Payroll Process ManagementCompliance and Audit ReadinessTeam Development and CoachingProcess Improvement and Simplification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HR Systems ProficiencyData ManagementEmployee Lifecycle ManagementPayroll AdministrationGovernance and Compliance

Soft Skills

Organizational SkillsCommunication SkillsStakeholder ManagementCollaborative ApproachSolutions-Focused Mindset

Industry Keywords

People OperationsHR Shared ServicesOperational EfficiencyHigh-Growth EnvironmentsInternational Mobility

About the role

Key responsibilities & impact

Lead and develop the People Operations team, setting clear standards for service quality, accuracy, compliance and continuous improvement
Build a high-performing, service-focused People Operations function, coaching and developing a team of coordinators while creating a stable and engaging team environment
Own and optimise People Ops processes to ensure they are simple, scalable and user-friendly, removing unnecessary complexity
Identify and resolve operational inefficiencies across People Operations and payroll processes, driving improvements that enhance employee and stakeholder experience
Establish and maintain strong operational controls and governance to ensure accuracy, risk mitigation and audit readiness
Ensure global People Operations meet all legal, regulatory and internal compliance requirements
Oversee the end-to-end global payroll process, ensuring accuracy, timely delivery, and robust financial and data controls
Partner closely with Payroll and Finance teams to improve payroll administration processes, reduce manual effort, strengthen controls and ensure a seamless employee experience on a global scale
Lead the development, implementation and review of People policies across the Group
Manage compensation and benefits processes, ensuring alignment to policy and clear communication
Manage the full employee lifecycle by overseeing onboarding and offboarding, guaranteeing a high-standard and uniform experience for all employees
Manage international mobility, including visa applications and renewals
Maximise the use of HR systems to streamline workflows, maintain accurate data and deliver meaningful reporting
Identify opportunities to leverage AI and technology to improve efficiency and insight
Develop and maintain People metrics and reporting to support data-led decision making
Partner with Finance, Legal, Tech, and People teams to ensure aligned and effective delivery
Build strong relationships across the business, acting as a trusted partner and helping to restore confidence in People Operations through responsive, reliable service delivery
Drive the transition from reactive administration to proactive service delivery by continuously reviewing processes, systems and ways of working

Requirements

What you’ll need

Proven experience in a People Lead, People Operations Manager, HR Operations Manager, or Shared Services Manager role
Strong experience working within People Operations, HR Operations, HR Shared Services or employee lifecycle-focused operational environments
Strong background in designing and implementing scalable, efficient People processes
Deep understanding of governance, compliance and audit readiness within HR
Expertise across the full employee lifecycle, including onboarding, offboarding and employee relations
Experience working in fast-paced, high-growth or international environments
Hands-on experience managing global payroll processes
Strong understanding of payroll administration and the operational processes that support accurate payroll delivery
Demonstrated experience leading and developing small teams
Experience improving, simplifying or transforming PeopleOperations processes and service delivery models
Ability to simplify complexity and create clear, user-friendly solutions
Strong coaching and mentoring capability
Excellent organisational, communication and stakeholder management skills
Proven ability to build credibility and trust with stakeholders through high-quality operational delivery
Proficiency in HR systems, data management and reporting
High attention to detail with a strong focus on accuracy and service quality
Collaborative and team-oriented approach with the ability to influence across functions
High integrity with a commitment to confidentiality
Positive, solutions-focused mindset with resilience in a dynamic environment
Comfortable operating in a hands-on environment where balancing day-to-day operational delivery with longer-term process improvement is essential

Benefits

Comp & perks

Our Ways of Working Principles support flexible work arrangements
Employee-led committees promoting diversity and inclusivity
High standards for service quality and compliance in People Operations