MoonPay

Payment Operations Analyst

MoonPay

full-time

Posted on:

Location Type: Remote

Location: Mexico

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

SQL

About the role

  • Support day-to-day stablecoin mint and burn workflows, executed under strict operational controls.
  • Perform daily mandatory reconciliations across stablecoin issuance products, including end-of-day reconciliation aligned to US banking hours.
  • Execute processes under a four-eyes (maker-checker) framework, ensuring segregation of duties and audit-ready evidence.
  • Maintain clear, timestamped operational records and support immutable log requirements for audit and regulatory review.
  • Coordinate closely with Stablecoin Product, Treasury, Finance, and internal security stakeholders to ensure safe and compliant issuance operations.
  • Investigate and resolve discrepancies across bank accounts, provider balances, internal ledgers, and transaction records.
  • Monitor partner and bank SLAs and escalate deviations to protect payment continuity.
  • Own operational execution for high-impact issues, ensuring clean resolution and clear documentation.
  • Contribute to SOPs, controls, and process governance to strengthen IPO readiness.
  • Monitor key payment health metrics and identify anomalies impacting conversion and revenue capture.
  • Perform deep dives into payment failures (issuer declines, processor issues, customer friction) and support remediation plans.
  • Support routing optimisation initiatives, working with Product and Engineering to reduce repeat failures.
  • Translate operational signals into actionable insights to improve performance and reduce operational waste.
  • Build and maintain dashboards and visualisations to track KPIs and surface actionable insights.
  • Use AI, SQL and analytics tools to automate recurring reporting and reconciliation workflows.
  • Partner with Data Engineering to improve monitoring, alerting, and operational visibility.
  • Support compliance-aligned operations across payments and stablecoin workflows.
  • Execute sensitive processes with strict access controls and evidence standards.
  • Identify and escalate operational risk proactively, particularly where money movement and regulatory requirements intersect

Requirements

  • 2+ years of experience in payment operations, financial operations, reconciliation, or accounting (stablecoin or crypto experience is a strong plus).
  • Highly detail-oriented with strong operational judgement in high-trust environments.
  • Comfortable working across multiple systems and reconciling disparate data sources.
  • Strong analytical ability - able to investigate issues, form hypotheses, and validate with data.
  • Clear communicator with the ability to coordinate cross-functionally and escalate effectively.
  • Comfortable operating in a fast-moving environment with high accountability.
Benefits
  • Competitive salary package
  • Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay
  • Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards
  • Moonshot award. We honor exceptional impact - 10 employees twice a year, each earning a $250,000 equity grant.
  • Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off)
  • Hybrid working schedule: Work fully remotely or your nearest Moonbase, the choice is yours
  • Private Healthcare benefits: To protect you and your loved ones
  • Enhanced parental leave: So you can spend more time with your loved ones without a second thought
  • Annual training budget: We support your training journey every step of the way
  • Home office setup allowance: Create the home office of your dreams
  • Remote working allowance: Those working fully remotely get a little extra for utilities
  • Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN
  • Employee referral programme: Great people know great people, refer them to receive 10K in USDC
  • Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons
  • Working in a disruptive and fast-growing company where excellence is rewarded
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
reconciliationpayment operationsfinancial operationsdata analysisSQLreporting automationdashboard creationprocess governanceoperational controlsrisk identification
Soft Skills
detail-orientedoperational judgementanalytical abilityclear communicationcross-functional coordinationescalationadaptabilityproblem-solvinghigh accountabilityinvestigative skills