Moodle

Account Manager

• Ensure contact activity with customers leading to the achievement of agreed targets and objectives
• Effectively manage all sales leads allocated, prioritising as required
• Prepare estimates and quotations for customers
• Achieve agreed sales targets and key performance indicators (KPIs)
• Maintain the renewals database and system processes, and provide feedback as appropriate
• Look at each customer as an opportunity to upsell and cross sell where possible
• Maintain a high level of understanding of the Renaissance products, reporting and packages
• Respond efficiently to all leads and customer requests
• Produce and maintain daily contact sheet and activity report
• Work with other departments to achieve set targets, meet customer expectations and business requirements

Sales Assessment Account Manager