Account Manager – Team Lead
Moodle
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $100,000 - $110,000 per year
Job Level
About the role
- Managing a portfolio of client accounts and building strong, trusted relationships
- Developing and executing account plans to support client success and growth
- Leading client meetings, QBRs and renewal conversations
- Identifying upsell opportunities and supporting revenue growth
- Acting as a key liaison between clients and internal teams
- Mentoring and supporting Account Managers in day-to-day activities
- Improving processes and driving consistency across the team
- Collaborating cross-functionally with Sales, Support, Onboarding and Business Services
- Monitoring account health, risks and performance metrics
Requirements
- Experience managing complex client accounts in a SaaS or service-based environment
- Ability to balance hands-on account management with team leadership or mentoring
- Track record of improving customer retention and growing accounts
- Strong communication and stakeholder management skills
- Experience working in cross-functional, distributed teams
Benefits
- Taking on a genuinely flexible, distributed role, working from anywhere in the world
- A fantastic range of benefits, focusing on work-life balance, wellbeing and ‘choosing your own adventure.’
- Working with a global team on a worldwide platform and make a real difference.
- As a certified B Corp, we are proud to be part of a global community of mission-driven companies dedicated to using business as a force for good.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementclient successrevenue growthprocess improvementperformance metricscustomer retentionupsell opportunitiesSaaS
Soft Skills
relationship buildingmentoringcommunicationstakeholder managementteam leadershipcollaboration