Patient Support Specialist
Mood Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $20 - $24 per hour
Job Level
About the role
- Respond to patient inquiries via phone, email, text, and ticketing systems
- Provide empathetic, clear guidance regarding scheduling, care options, and next steps
- Support appointment confirmations, rescheduling, cancellations, and transfers
- Assist patients with provider changes, availability questions, and follow-up care needs
- Address concerns and escalate appropriately when needed
- Manage scheduling workflows including re-referrals, therapy scheduling, and provider transfer requests
- Conduct proactive outreach to patients to assist with booking and attendance
- Monitor scheduling queues and take timely action to move patients toward care
- Support missed or canceled appointment follow-up workflows
- Coordinate scheduling changes related to provider availability, leave of absence, or departures
- Assist with insurance verification workflows and patient questions related to coverage and billing
- Support documentation and coordination related to payer requirements
- Help patients understand financial responsibility and next steps when needed
- Manage multiple support queues and prioritize tasks based on urgency and impact
- Process internal tickets related to potential changes in a patient’s account
- Support records requests and coordination of care activities
- Review patient feedback and assist with service recovery efforts
- Maintain accurate documentation in internal systems
- Assist providers with scheduling coordination and operational requests
- Communicate cross-functionally with Bookings, Clinical Operations, Insurance, and Technology teams
- Help execute process improvements and pilot new workflows
Requirements
- Bilingual (Spanish)
- 1+ years of experience in customer support, healthcare operations, scheduling, or a similar role
- Strong written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- High attention to detail and strong organizational skills
- Comfortable working with multiple systems and workflows simultaneously
- Demonstrated empathy and professionalism in sensitive situations
- Understanding of HIPAA and dedication to patient privacy
- Willingness to work weekends
Benefits
- Competitive base salary with the potential to earn generous performance-based bonuses for meeting and exceeding goals
- Be part of a mission-driven company that’s rewriting the playbook for mental healthcare
- A supportive, collaborative culture where your work has a direct, meaningful impact on people’s lives and access to care
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
schedulingcustomer supportinsurance verificationdocumentationworkflow managementappointment managementservice recoverypatient outreachticketing systemscare coordination
Soft Skills
empathycommunicationorganizational skillsattention to detailmultitaskingprofessionalismprioritizationproblem-solvingadaptabilitycollaboration