Mood Health

Manager

• Oversee the full revenue cycle processes, from eligibility and benefits verification through collections, ensuring accuracy and compliance at every stage.
• Review claims activity managed by our third-party billing team; identify trends, errors, or bottlenecks impacting revenue performance.
• Track and analyze denials, collaborate with the billing partner to resolve issues, and implement corrective actions that reduce rework and improve clean claim rates.
• Support patients in understanding insurance coverage and resolving billing or eligibility questions with empathy and clarity.
• Post payments, reconcile accounts, and ensure all revenue is accurately captured and reported.
• Manage the day-to-day relationship with our external billing vendor, providing data, reviewing performance, and ensuring accountability to service-level expectations.
• Develop and present reports on key RCM metrics (days in A/R, denial rate, collection timelines) to leadership, driving continuous process improvement.

RCM Manager

Human Resources

• Serves as a trusted resource for employees and managers regarding HR policies, procedures, benefits, leave administration, and general HR inquiries.
• Analyzes trends in employee engagement, turnover, and separation data to identify opportunities for improving retention and employee experience.
• Supports company culture initiatives and employee lifecycle moments, including onboarding and offboarding.
• Reviews, tracks, and documents compliance with licensing and training requirements.
• Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff.
• Provides comprehensive guidance and support in employee disciplinary meetings, terminations, and investigations, ensuring adherence to applicable laws and policies.
• Assists in developing policies and executing human resource programs related to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
• Maintains compliance with federal, state, and local employment laws and regulations and recommended best practices; reviews policies and procedures to ensure ongoing compliance.
• Processes bi-weekly, monthly, and as-needed payrolls with precision and accuracy.
• Maintains current knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law across all states in which Mood operates.
• Owns and completes administrative ad-hoc projects as required.

Human Resources Generalist

Therapist

• Conduct telehealth sessions on our platform
• Deliver comprehensive patient assessments and assist in treatment planning
• Develop meaningful connections with clients
• Provide personalized care tailored to individual patient needs
• Participate in monthly clinical case reviews with the Lead Psychologist

Licensed Mental Health Therapist

• Conduct tele-health sessions on our platform
• Deliver comprehensive patient assessments and assist in treatment planning
• Develop meaningful connections with clients
• Provide personalized care tailored to individual patient needs
• Participate in monthly clinical case reviews with the Lead Psychologist

Licensed Marriage and Family Therapist

• Conduct telehealth sessions on our platform
• Deliver comprehensive patient assessments and assist in treatment planning
• Develop meaningful connections with clients
• Provide personalized care tailored to individual patient needs
• Participate in supervisory hours
• Must be able to deliver 20+ sessions a week

RCM Manager

Human Resources Generalist

Licensed Mental Health Therapist

Licensed Marriage and Family Therapist

Telehealth Therapist, Associate Clinical Social Worker (ACSW)