Mood Health

Growth Marketing

• Manage, coach, and scale a team of Booking Specialists (6+ and growing)
• Establish performance metrics, KPIs, and accountability frameworks
• Create a high-performance culture focused on conversion, speed, and client experience
• Hire, onboard, and train new team members as the function scales
• Own the end-to-end booking funnel—from inbound inquiry to scheduled session
• Optimize scheduling workflows to improve speed-to-book and conversion rates
• Ensure clients are matched with the appropriate clinician based on needs, availability, and licensure
• Monitor and improve no-show rates, reschedules, and overall booking efficiency
• Operate with a sales-oriented mindset—driving urgency, follow-up, and conversion
• Collaborate with Clinical Partnership teams to maximize ROI on inbound leads
• Analyze funnel metrics and continuously test improvements to increase booked sessions
• Identify opportunities to expand access and reduce friction in the client journey
• Partner closely with Clinical, Recruiting, and Product teams to align supply and demand
• Provide feedback loops on clinician availability, client demand trends, and scheduling gaps
• Help shape systems, tooling, and automation to support scale

Director of Growth – Patient Access

Therapist

• Conduct telehealth sessions on our platform.
• Deliver comprehensive patient assessments and assist in treatment planning.
• Develop meaningful connections with clients.
• Provide personalized care tailored to individual patient needs.
• Participate in monthly clinical case reviews with the Lead Psychologist.

Mental Health Therapist

• Conduct telehealth sessions on our platform
• Deliver comprehensive patient assessments and assist in treatment planning
• Develop meaningful connections with clients
• Provide personalized care tailored to individual patient needs
• Participate in monthly clinical case reviews with the Lead Psychologist

Manager

• Own the end-to-end Associate Clinician Program, including structure, standards, and outcomes
• Define what “great” looks like for associate performance, experience, and progression
• Build scalable systems to support growth across supervisors, and care models
• Establish KPIs (quality, compliance, retention, patient outcomes) and continuously improve against them
• Conduct clinical interviews for associate clinicians and clinical supervisors
• Set and enforce clinical quality standards across all associate-delivered care
• Oversee high-risk and complex cases, ensuring appropriate escalation pathways
• Design and maintain a high-quality, scalable supervision model (not just compliance-based, but developmental)
• Interview, train, and develop a strong bench of supervisors
• Define and enforce clear expectations for associate clinicians

Director of Growth – Patient Access

Mental Health Therapist

Mental Health Therapist

Senior Manager, Associate Clinician Program