MOO

Account Manager

MOO

full-time

Posted on:

Location Type: Hybrid

Location: East Providence • Rhode Island • United States

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About the role

  • Proactively manage the existing customer base to drive customer delight and surprise in order to increase returning revenue
  • Serve as first point of contact for your accounts predominantly over the phone and via e-mail
  • Build relationships with customers to influence an increase in purchase volume, frequency, and product mix through strong discovery, record keeping, recommendation, and presentation skills
  • Maintain a strong understanding of MOO products and services to present thoughtful and creative recommendations to existing clients in order to win projects and grow relationships
  • Maintain clear and accurate records of customer interactions and notes within our CRM systems
  • Actively identify opportunities for growth and collaboration with accounts in your book of business through development of relationships via contact expansion and your own regular research on the business
  • Accurately forecast your anticipated monthly achievement upward to your manager and at times other leaders in the business
  • Achieve monthly revenue and retention targets
  • Meet and exceed daily outbound activity requirements
  • Engage in weekly coaching sessions and 1:1s with your manager
  • Be an active member of your sales team and department by being an engaged participant in team meetings and strategy sessions

Requirements

  • Previous phone or in person sales experience, specifically in account growth and retention
  • Basic knowledge of design/print
  • Experience with Salesforce, Salesloft, and Adobe Workfront or other ticketing systems
  • Bi-lingual capabilities
Benefits
  • 34 days of combined vacation and holidays
  • Comprehensive medical, dental, and vision coverage
  • Life and AD&D insurance
  • 401(k) with company match and no vesting schedule
  • Dog-friendly and casual office environment
  • Free lunches every other week
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales experienceaccount growthcustomer retentionrecord keepingforecastingCRM systemsdesign knowledgeprint knowledgebi-lingual capabilities
Soft Skills
relationship buildingcommunication skillspresentation skillsdiscovery skillscoachingteam participationengagement