Recruitment

• Play a key part in shaping our talent strategy for the region.
• Bring your expertise in the South African labour market to lead end-to-end recruitment for a range of specialised roles.
• Ensure a smooth, values-driven hiring experience for candidates and hiring managers alike.
• Support lower-level roles, assist with coordinator-level processes, and help keep things running smoothly during busy periods.

Contract Recruiter

Account Executive

• Serve as the first human contact with business customers and introduce them to MOO service, design, and product offerings
• Leverage moderate skill in influencing and resilience to fully understand prospective business client needs and inspire them through thoughtful value driven proposals
• Leverage moderate to advanced qualifying skills to access the level of an opportunity and make strong recommendations and accurate forecasting assumptions
• Onboard new client accounts for first order(s) and subscription and facilitate a seamless introduction to an Account Manager or Customer Success team
• Provide live demonstrations of our business platform, help prospective clients product product samples, and educate on our product and service offerings
• Maintain a strong understanding of MOO products and services to present thoughtful and creative recommendations to prospective clients in order to win their business
• Work with MOO team of internal designers to ensure client designs will shine on paper and branded merchandise products
• Keep clear records of work in Sales Department CRM system so that the department can work as a team to ensure the best client experience
• Manage a pipeline of both prospect and recently onboarded client accounts, actively contacting leads and opportunities from multiple channels
• Leverage moderate closing skills to achieve and exceed monthly new account and revenue targets
• Meet and exceed daily outbound activity requirements
• Accurately forecast anticipated monthly achievement upward to sales manager and at times other leaders in the business
• Engage in weekly coaching sessions and 1:1s with sales manager
• Be an active member of assigned sales team and wider department by being an engaged participant in team meetings and strategy sessions

Account Manager

• Proactively manage the existing customer base to drive customer delight and surprise in order to increase returning revenue
• Serve as first point of contact for your accounts predominantly over the phone and via e-mail
• Build relationships with customers to influence an increase in purchase volume, frequency, and product mix through strong discovery, record keeping, recommendation, and presentation skills
• Maintain a strong understanding of MOO products and services to present thoughtful and creative recommendations to existing clients in order to win projects and grow relationships
• Maintain clear and accurate records of customer interactions and notes within our CRM systems
• Actively identify opportunities for growth and collaboration with accounts in your book of business through development of relationships via contact expansion and your own regular research on the business
• Accurately forecast your anticipated monthly achievement upward to your manager and at times other leaders in the business
• Achieve monthly revenue and retention targets
• Meet and exceed daily outbound activity requirements
• Engage in weekly coaching sessions and 1:1s with your manager
• Be an active member of your sales team and department by being an engaged participant in team meetings and strategy sessions

Procurement

• This role leads the day-to-day category management of MOO’s sourced and promotional product assortment
• You will bring a finger-on-the-pulse understanding of the promo industry — spotting emerging products, materials, and decoration techniques
• This role partners closely with MOO’s existing Stock, Planning, and Operations teams
• Lead the management and evolution of MOO’s sourced and promotional product range
• Monitor product performance and recommend assortment updates, additions, and exits
• Maintain a strong point of view on promo product trends, including materials, sustainability, decoration techniques
• Manage relationships with third-party promo suppliers
• Partner with Stock and Planning teams to support improvements in availability, stock turns, and OOS reduction
• Work closely with the Internal Manufacturing Category Manager to align demand drivers and roadmap timing with inventory readiness

Category Manager, Sourced – Promotional Products

Customer Support

• Deliver world-class, human-centric service via phone, chat and email to support MOO’s diverse customer base
• Provide expert guidance on product features, pricing, and specific artwork requirements
• Act as a MOO ambassador , guiding customers through the journey of order creation and file upload process with a consultative touch
• Have a critical eye mindset to spot technical errors, such as typos or misaligned images, before they go to print
• Maintain a calm, professional, and empathetic demeanor while problem-solving with customers, ensuring they feel confident that their order will accurately represent their brand and print as intended
• Resolve issues proactively, thinking "outside the box" to find solutions that benefit both the customer and the business
• Maintain meticulous records by accurately logging every interaction within CRM systems like Salesforce or Zendesk

Customer Service Representative

Supply Chain

• Own supply planning for externally purchased products, translating demand into executable purchasing plans within defined cost and cash constraints
• Manage inventory performance by balancing service levels, working capital, and obsolescence risk
• Act as the primary supply chain contact for key suppliers and third-party service partners
• Coordinate multi-step supply flows involving external processing or value-added services
• Partner with the Supply Chain Manager to develop and evolve purchasing strategies aligned to financial and commercial goals
• Support Sales and Category Management by aligning supply plans with commercial commitments and assortment strategies
• Identify supply risks and lead mitigation efforts across suppliers and partners, assessing cost and service tradeoffs
• Maintain accurate planning data and deliver clear reporting on inventory position, supplier performance, and financial impact

Senior Supply Planner

Pricing Analyst

• Own and maintain multi-currency price sheets across product families and variants
• Analyse pricing coherence, identify anomalies, and propose optimisation opportunities
• Build and operationalise a competitor-pricing monitoring process (tools, scraping, analysis)
• Support the development of pricing strategies for new products, promotions, and markets
• Model shipping pricing and delivery logic, incorporating production lead times and fulfilment differences
• Develop forecasting models to support Category Managers on demand planning and product performance
• Track and analyse manufacturing quality data to identify trends, risks, and improvement opportunities
• Build dashboards, reports, and insights that help teams make evidence-based decisions
• Partner cross-functionally (Operations, Finance, Product, Engineering) to improve data flows and pricing governance
• Contribute to process improvement across pricing and category management