MOO

Customer Service Representative

MOO

full-time

Posted on:

Location Type: Remote

Location: South Africa

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About the role

  • Deliver world-class, human-centric service via phone, chat and email to support MOO’s diverse customer base
  • Provide expert guidance on product features, pricing, and specific artwork requirements
  • Act as a MOO ambassador , guiding customers through the journey of order creation and file upload process with a consultative touch
  • Have a critical eye mindset to spot technical errors, such as typos or misaligned images, before they go to print
  • Maintain a calm, professional, and empathetic demeanor while problem-solving with customers, ensuring they feel confident that their order will accurately represent their brand and print as intended
  • Resolve issues proactively, thinking "outside the box" to find solutions that benefit both the customer and the business
  • Maintain meticulous records by accurately logging every interaction within CRM systems like Salesforce or Zendesk

Requirements

  • Premium Service Experience: Deliver a personalized service that consistently exceeds expectations, embodying a "White Glove" mentality
  • Exceptional Writing: Professional written communication skills with a mastery of grammar and a conversational, non-robotic tone
  • Active Listening: The ability to quickly parse customer concerns to provide efficient, consultative solutions
  • Adaptability: Enthusiastic, optimistic, and comfortable working independently in a fast-paced, remote environment
  • A "Technical Artistry" Mindset: You have a sharp visual eye and a natural sense of aesthetics. You can spot a typo or a misaligned image from a mile away
  • Technical Savvy: You’re comfortable with Adobe Creative suite and can quickly learn our CRM (Zendesk) and internal backend systems
  • Flexibility: MOO is a 7-day-a-week operation; we require the ability to work variable hours, including evenings and weekends
Benefits
  • 19 days holiday rising by one day for each year here (for 5 years)
  • matched pension scheme
  • paid parental leave
  • private healthcare
  • life insurance
  • flexible work schedules with hybrid and remote working for certain roles
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical error spottingconsultative solutionspremium service experienceexceptional writingactive listeningadaptabilitytechnical artistryflexibility
Soft Skills
empathetic demeanorproblem-solvingcalmnessprofessionalismenthusiasmoptimismindependence