Monzo Bank

Financial Planning and Analysis

• Managing a tight process with our internal Finance team to ensure a swift month-end close process (e.g. managing accruals schedules, managing our bank accounts and supplier payments, liaising with our Tax team to post their numbers, etc).
• Understanding the business and our products to write insightful management commentary.
• Working with our engineers and data teams to automate the production elements of this role, allowing you to focus on the parts of the role where your knowledge and skills provide the most value.
• Helping understand any differences between US GAAP and IFRS accounting.
• Learning SQL skills to run reports and propose solutions that make our processes efficient and scalable.
• Maintaining existing and develop new controls that protect our financial data and our balance sheet substantiation process.
• Supporting our year end process working with external auditors and our Financial Reporting squad.
• Reviewing new products, assessing the accounting and implementing them in our banking platform and accounting system.
• Working with the business to assess the impact of changes in accounting standards and make proposals on accounting policy matters for new products launched.
• Helping maintain the integrity of our chart of accounts and financial static data.
• Helping with payment runs to our growing number of suppliers, working closely with our UK Financial Operations team.
• Helping with some of our US tax activities, liaising with external advisors and our Group Tax team.
• Resolving miscellaneous inquiries and support the overall finance team wherever needed - from forecasting and valuations, to bank transfers, transfer pricing and tax policy research!

Senior Accounting & Financial Operations Analyst

Financial Crime

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Team Manager, Financial Crime, AML

Operations

• Leading Customer Operations, proactively set out and deliver a clear strategy to achieve the next stage of our growth ambition
• Owning and delivering world-class customer service through multi-channel management to deliver against all key goals and performance indicators with a strong focus on quality and customer experience
• Creating a culture of continuous improvement, increasing productivity and efficiency through great people leadership, coaching and developing the skills of your team
• Leading by example. You’ll be a customer advocate in all you do and build a culture that your team is proud to be a part of, by owning and influencing engagement across the whole operation
• Enabling the safe and efficient delivery of change into the operation to allow us to scale and grow at pace
• Identifying potential operational risks and develop strategies to mitigate them along with ensuring compliance with relevant regulations and industry standards
• Developing and managing strategic partnerships across Monzo, and with new and existing third parties. You will build strong and effective stakeholder relationships throughout
• Engaging confidently with senior leadership including C-suite and VPs
• Engaging externally with industry experts and peers in external industry forums; responding to regulatory & industry requests for information
• Maturing our processes and controls within your areas of responsibility to take Monzo’s control environment to the next level of maturity (and scalability)

Customer Operations Director

Manager

• Providing ongoing oversight of credit risk - this includes analysing and understanding the performance of our existing lending products, developing and enhancing monitoring metrics and providing input to relevant committees
• Partnering with our first line of defence teams to support credit strategy changes, including new product launches and pilots, ensuring that we deliver magical lending products for our customers while meeting our risk appetite
• Delivering deep insight, feedback and independent challenge on our credit strategies, as we optimise our decisioning for customers through the lifecycle - including writing clear and insightful opinions to support management decision making
• Leading second line assurance work and thematic reviews
• Collaborating with our model validation and model development teams to ensure understanding of the models that underpin our credit strategies
• Providing credit expertise and input into relevant strategic projects and critical Monzo-wide processes, such as stress-testing and forecasting
• Supporting us in maintaining our Credit Risk Framework and making sure it is well embedded within the business
• Making risk meaningful and interesting to everyone at Monzo, and sharing best practice whilst adapting the language you use to speak about risk so that it is easy for everyone to understand
• Taking a sensitive, balanced approach to risk management, and making sure managing risks becomes part of each first-line person’s day to day work

Credit Risk Oversight Manager

• Owning the full WFM planning cycle for your domains, ensuring seamless operations.
• Managing and empowering a high-performing team of analysts with diverse WFM and Service skill sets, clearly defining their responsibilities, expectations, and contribution to WFM goals.
• Continuously improving WFM processes to meet service requirements (SLAs), enhance COps efficiency (Wait Time), and align with budget (FTE/Overtime).
• Proactively identifying risks to service and recommending cost-effective solutions. You'll also escalate FTE/Overtime overspend risks and propose mitigation strategies.
• Managing short-term forecasting for your domain through your forecasting analyst. This includes ensuring we are meeting our Forecasting KRIs, planning for strategic impacts, events, and product changes, and forecasting changing requests. You'll also ensure we meet SLAs for forecasting change requests and modelling within Anaplan.
• Ensuring we have optimised schedules for the horizon with flexible working options available for your domain.
• Producing weekly and monthly reports for senior stakeholders, supporting board reporting and weekly service meetings. This also includes producing root cause analysis documentation.
• Responding to incidents and working a WFM On-Call rota on PagerDuty to support out-of-hours incident response and service incidents. This is on a rough 1 in 6 week rota.
• Partnering with the WFM Tech team to prioritise impactful initiatives and working closely with your Workforce Management Analysts.
• Comfortably supporting various projects and product changes.

Service Manager, Workforce Management

• Taking ownership of the most complex FinCrime Business Banking tasks, including Enhanced Due Diligence (EDD) for high-risk segments, Complex Customer Reviews (e.g, in sensitive areas like Sexual Services flags), and multi-jurisdictional money muling investigations.
• Writing, reviewing, and submitting high-quality Suspicious Activity Reports (SARs) to the National Crime Agency (NCA), ensuring they meet the highest legal and evidential standards.
• Maintaining a regular schedule on core investigative tasks to sustain your competency levels, directly support the domain’s Service Level Agreements, and remain connected to frontline challenges.
• Actively coaching Investigators on complex financial crime typologies, best practice, and performance improvement, to support in driving a culture of excellence.
• Working closely with our Operations Analysts, to share emerging trends and ensure that operational guidance is continuously updated and effectively embedded across the domain.

Senior Financial Crime Investigator – Business Banking

• Reviewing high priority or complex tasks, such as enhanced due diligence (EDD), conducting open source investigations where required.
• Answering escalations from Investigators and other colleagues from across the business, and, if required, escalating these further to Ops Analysts.
• Coaching colleagues on our FinCrime Screening tasks including supporting our global partners.
• As a subject matter expert in the domain that you work you will proactively use your own experience to improve the knowledge, skills, behaviours or performance of others.
• Driving team morale by being positive and enthusiastic. Helping to motivate others and make the working atmosphere enjoyable and supportive.