Preparing clear, concise, and actionable executive-level reports and presentations on WFM performance, trends, and resource requirements
Analysing large datasets and communicating key insights to stakeholders
Creating and reviewing shift offerings to support business growth
Showing the operational impact of supply and demand for potential changes to shift patterns
Working closely with various teams to improve schedule quality and reduce errors
Ensuring holiday utilisation remains within budget
Deep-diving into schedule issues to improve schedules and increase schedule automation
Managing mappings, service goals, and overall Verint backend configuration and setup

Requirements

Demonstrable experience in workforce management
Expertise in WFM software and tools, with Verint experience preferred
Strong proficiency in Google Sheets (advanced formulas, pivot tables, and data analysis)
Experience presenting complex data to executive leadership
Excellent analytical skills with the ability to synthesise data and identify trends
Familiarity with Looker or basic knowledge of BigQuery is a bonus
Ability to work autonomously and manage multiple priorities

Benefits

Flexible working hours
£1,000 learning budget each year to use on books, training courses and conferences.
Work from home support with Macbooks and extra support for remote setup
Plus lots more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

workforce managementdata analysisschedule automationanalytical skillsadvanced formulaspivot tablesVerint configurationshift pattern analysistrend identificationreport preparation

Soft Skills

communicationautonomyprioritizationstakeholder engagementcollaborationproblem-solvingpresentation skillsattention to detailcritical thinkingsynthesis of data