Customer Operations, Project Manager
Monzo Bank
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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Salary
💰 £50,200 - £63,450 per year
About the role
- Project management of our most complex changes which require co-ordination across many teams across Operations (e.g. implementing new strategies for Operational Domains which involve product and operating model improvements).
- Enabling stakeholders to have oversight of upcoming changes and risks being managed, as well as developing, managing and inputting into plans for future changes.
- Setting high standards and implementing the right practices to mature how we plan and deliver change across Ops by acting as a role model for change.
- Proactively building and maintaining strong partnerships with disciplines across the business, navigating conflicting priorities and setting the bar for creating effortless experiences through every change.
Requirements
- Significant experience managing complex operational and product related projects in a fast paced environment, ideally regulated with a large customer base.
- Deep understanding of programme/project management methodologies.
- Ability to develop and execute change management strategies, including stakeholder analysis, communication planning, etc.
- Expertise in identifying, assessing, and mitigating risks and issues at a project and programme level.
- Excellent ability to plan, organise, and prioritise complex workstreams effectively.
- Ability to track progress, measure impact, and provide clear and concise reports to stakeholders and leadership.
- Strong stakeholder management and communications skills - a proactive relationship builder, able to communicate with different audiences.
- Self starter with an ability to work both independently and with colleagues across the project team.
- Familiarity with how new products and features are launched and the operational readiness required.
- Data led, knowing how to ask for the right data to test through change.
Benefits
- £1,000 learning budget each year to use on books, training courses and conferences.
- We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementchange managementstakeholder analysiscommunication planningrisk assessmentissue mitigationdata analysisoperational readinessprogramme management methodologiescomplex workstream planning
Soft Skills
relationship buildingcommunication skillsorganizational skillsprioritizationindependent workcollaborationproactive approachproblem-solvingnavigating conflicting prioritiessetting high standards