Monzo Bank

Service Analyst, Workforce Management

Monzo Bank

contract

Posted on:

Location Type: Remote

Location: United Kingdom

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Salary

💰 £32,900 - £41,675 per year

Tech Stack

BigQuery

About the role

  • Optimising service delivery and ensuring efficient staffing
  • Managing real-time customer demand and performance
  • Identifying trends and collaborating to maintain high service levels
  • Conducting deep dives to identify issues

Requirements

  • Solid background in workforce management
  • Hands-on experience supporting operational teams
  • Proficient in Google Sheets / Excel and Looker
  • Basic understanding of BigQuery
  • Experience with both live and historical data
  • Good communication skills
  • Ability to manage multiple tasks and incidents
  • Ability to work across geographies
Benefits
  • Stock options
  • Flexible working hours
  • Learning budget of £1,000 a year for books, training courses, and conferences
  • Work-from-home setup support
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
workforce managementGoogle SheetsExcelLookerBigQuerylive datahistorical data
Soft Skills
communication skillsability to manage multiple tasksability to work across geographies