Monzo Bank

Product Operations Manager – EU Payments

Monzo Bank

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Salary

💰 £65,000 per year

About the role

  • Supporting partner selection and managing relationships with new partners and payment schemes.
  • Carrying our research into new markets, payment solutions, and potential partnerships.
  • Managing implementation projects with third parties: coordinating onboarding, contracting, and programme delivery.
  • Coordinating adherence processes for new payment schemes.
  • Partnering with engineering, product, and Ops teams to build, launch, and run new payment systems in Europe.
  • Building new back office processes to manage and scale EU payment systems.
  • Seeking out and prioritising issues to facilitate continuous improvement post-launch.
  • Establishing processes to manage performance for our partners and operations.

Requirements

  • You have experience in fast moving companies such as fintech or consultancy
  • You’re had hands-on experience with European payment systems (SEPA, Bizum, IDEAL) - first hand experience in Ireland or Spain is a big plus
  • You’re a self starter, proactive, have a strong sense of ownership, and comfortable with ambiguity
  • You have experience managing relationships with a wide range of suppliers/3rd parties
  • You can build and scale complex operational systems
  • You have strong strategic reasoning; able to balance and prioritise short and long term tradeoffs
  • You’re comfortable getting into the details of technical systems and working with engineering teams
  • You love solving complex problems and have a track record of managing performance and SLAs
  • You are organised and have managed complex projects with multiple stakeholders
  • You are analytical and make data driven decisions
  • You would be available to start in April if successful for the position.
Benefits
  • 💰Up to £65,000 ➕share options.
  • 📍We’d prefer this role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London)
  • ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
  • 📚 £1,000 learning budget each year to use on books, training courses and conferences.
  • 🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
  • ➕ Plus lots more! Read our full list of benefits.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
European payment systemsSEPABizumIDEALproject managementoperational systemsdata analysisperformance managementSLA managementcontinuous improvement
Soft Skills
self-starterproactiveownershipcomfortable with ambiguitystrategic reasoningproblem-solvingorganisedanalyticalrelationship managementstakeholder management