Monzo Bank

CRM Manager

Monzo Bank

contract

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Salary

💰 £72,000 per year

Job Level

Junior

About the role

  • Executing customer lifecycle CRM journeys across multiple touch points.
  • Working closely with team members to collaborate and help deliver a range of campaigns across multiple channels.
  • Monitoring campaign performance and ensuring campaigns are executed safely.
  • Quality Checking Campaigns (helping to check through the set up thoroughly as a second pair of eyes before launch).
  • Collaborating with other CRM Managers in developing effective segmentation strategies to target relevant audiences for each campaign.
  • Delivering campaigns with a test and learn data driven approach.
  • Owning existing processes and ‘always-on’ campaigns within the team, and keeping these documented and up to date.

Requirements

  • Hands on experience in CRM, with a proven track record of designing and implementing successful campaigns and automated journeys.
  • You have experience using a CRM platform for delivery (Braze, ideally).
  • Fintech or Financial Services experience.
  • Strong analytical skills with the ability to interpret data, generate hypotheses, and inform strategic decisions, Looker experience is an advantage.
  • Demonstrated experience working with product teams across various areas, ensuring strategic alignment and customer-centric initiatives.
  • Excellent organisational and time management skills, with a keen eye for detail and ability to manage multiple priorities.
  • Ability to organise priorities with stakeholders effectively.
  • A collaborative approach, working with all relevant stakeholders to deliver an end result that is right for the customer.
  • A problem solving mind, being able to solve potential problems or suggest alternative ways to achieve the desired outcome.
Benefits
  • Up to £72,000 ➕share options.
  • £1,000 learning budget each year to use on books, training courses and conferences.
  • Flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
  • We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
  • Plus lots more! Read our full list of benefits.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRMcampaign designautomated journeysdata analysissegmentation strategiescampaign performance monitoringquality checkingtest and learn approachstrategic alignment
Soft Skills
analytical skillsorganisational skillstime managementattention to detailcollaborationproblem solvingstakeholder management