Montarelo Consulting

Network Engineer

• Plan and develop network structure (LAN, WAN, Wi‑Fi), ensuring scalability, security, and documentation
• Install, configure, and maintain network devices in office and data center
• Monitor performance and implement QoS policies
• Configure and manage VLANs for traffic segmentation
• Implement redundant links and failover paths for high availability
• Follow ITIL processes for change and incident management
• Collaborate with IT teams (cloud, security, workplace) and vendors
• Maintain network documentation and SOPs
• Propose improvements and evaluate new networking technologies (SD‑WAN, Wi‑Fi 6/7, automation)
• Advise IT leadership on capacity planning and infrastructure investments
• Work with security team to ensure firewall rules, VPNs and IPS are effective

Manager

• Oversee rollout and configuration of ITSM tool and support incident, problem, change management
• Manage external ServiceDesk provider, define and monitor SLAs, and conduct performance reviews
• Oversee P1/P2 escalation process and coordinate rapid response for critical incidents
• Identify underlying problems, track problems/known errors, lead post-incident reviews, implement improvements
• Translate IT Support strategy into operational plans, develop service support policies and procedures and service catalog
• Define KPIs, monitor support metrics and generate reports for IT leadership
• Act as point of contact between external ServiceDesk and internal IT teams/business units
• Implement feedback mechanisms and improve user satisfaction
• Champion ITIL process adoption and provide guidance/training to ServiceDesk
• Oversee support documentation and knowledge base maintenance
• Ensure compliance with security policies and regulatory requirements
• Manage budget for IT support operations and propose resource adjustments
• Coordinate with internal IT teams for escalated issues and foster collaboration between external and internal teams

Network Engineer

IT Service Delivery Manager