Montage Health

Systems Analyst I – Clinical Operations

Montage Health

full-time

Posted on:

Location Type: Hybrid

Location: Monterey • California • United States

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Salary

💰 $107,744 - $144,102 per year

About the role

  • Utilize technical background and subject matter expertise to build, enhance, and support assigned applications.
  • Serve as a resource in promoting the understanding, integration, and application of information technology in healthcare settings and workflows.
  • Develop and maintain an understanding of clinical, technical, and operational workflows to properly optimize assigned applications.
  • Provide support to end users while overseeing software implementations, updates, new version releases, and documentation of project issues along with resolutions.
  • Develop strategies for change management, system performance improvement, testing, validation, and maintenance of assigned applications.
  • Complete testing and workflow validation of assigned applications and modifications before implementation into all environments.
  • Guide system users in evaluating their processes to define, simplify, and automate the activities comprising each process.
  • Collaborate with end users and vendors to troubleshoot and resolve technical problems.
  • Maintain focus on customer service and responsiveness.
  • Generate reports and provide excellent communication both written and verbal.
  • Follow HIT standard operating procedures, policies, and use organizational standard templates.
  • Must be detail-oriented, organized, and effectively lead small projects.
  • Participate in on call coverage rotation as assigned.

Requirements

  • Previous work as a systems analyst.
  • Enterprise application support and experience troubleshooting software.
  • Knowledge of clinical and/or business workflows.
  • Experience with application configuration tools to support clinical or business systems.
  • Strong organizational and time management skills with the ability to effectively prioritize and execute multiple tasks in a high-pressure environment.
  • Detail oriented with a desire and ability to learn quickly.
  • Ability to work productively in teams and independently.
  • Self-motivated and flexible to accommodate changes in clinical and business strategies.
  • Excellent verbal and written communication skills.
  • Customer-service oriented with strong interpersonal skills and the ability to communicate effectively with all levels of staff.
  • Working knowledge of Microsoft Office products (Word, Excel, Visio).
  • IT issue tracking software or "ticketing" systems (e.g., Service Now).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
systems analysisapplication supportsoftware troubleshootingapplication configurationworkflow validationchange managementsystem performance improvementtestingdocumentationreport generation
Soft Skills
organizational skillstime managementdetail-orientedteamworkself-motivatedflexibilitycustomer serviceinterpersonal skillscommunication skillsleadership