Monogram Health

Care Center Retention Specialist

Monogram Health

full-time

Posted on:

Location Type: Hybrid

Location: Brentwood • Arizona • Tennessee • United States

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Job Level

Junior

About the role

  • Engage with patients to identify and understand their concerns, ensuring that all interactions are approached with compassion and attention to detail.
  • Review and analyze patient information and previous communications to assess individual patient needs and identify concerns.
  • Utilize your comprehensive knowledge of Monogram Health’s services and processes to effectively address patient concerns and inquiries.
  • Collaborate with clinical staff to share insights from patient feedback and assist in identifying solutions that enhance overall patient experience and outcomes.
  • Provide patients with clear information regarding Monogram Health’s services, ensuring they feel supported and informed throughout their care journey.
  • Maintain accurate and thorough documentation of patient feedback, concerns, and follow-up actions taken to address issues.
  • Facilitate timely follow-up with patients to verify that their concerns have been resolved and document outcomes for future reference.

Requirements

  • High School Diploma or GED
  • Minimum of six (6) months’ Monogram Health Patient Care Center experience.
  • A minimum of one (1) year Monogram health experience preferred.
  • In-depth knowledge of Monogram Health’s processes, services, and capabilities.
  • Attention to detail, documentation skills, and ability to accurately capture and report patient interactions.
  • Demonstrated communication and interpersonal skills, ability to establish rapport and trust with patients and their families and overcome objections.
  • Ability to utilize Salesforce, MS Office Suite, Athena, or other EHR and software applications.
Benefits
  • Comprehensive Benefits - Medical, dental, and vision insurance
  • employee assistance program
  • employer-paid and voluntary life insurance
  • disability insurance
  • health and flexible spending accounts
  • Competitive compensation
  • 401k with employer match
  • financial wellness resources
  • Paid holidays
  • flexible vacation time/PSSL
  • paid parental leave
  • Work life assistance resources
  • physical wellness perks
  • mental health support
  • employee referral program
  • BenefitHub for employee discounts
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
documentation skillspatient care experiencecommunication skillsinterpersonal skillsattention to detail
Soft Skills
compassionability to establish rapporttrust-buildingproblem-solvingovercoming objections
Certifications
High School DiplomaGED