Monmouth Trading Cards

Designer

• Design new trading card sets and products
• Create visual directions that feel premium
• Iterate on existing sets and expand insert concepts
• Bring co-branded partnership deals to life
• Design packaging elements and product presentation materials
• Prepare production-ready design handoff
• Partner with the Creative Director and leadership teams

Designer – Print Specialist

• Build and prepare production files for trading card products, including base cards, inserts, autograph cards, parallels, checklists, packaging, retail displays, sell sheets, and supporting print collateral.
• Work within established card templates and product systems to create accurate card layouts across athletes, teams, partners, variants, SKUs, and release formats.
• Prepare print-ready files with precision, including bleeds, trim, safe zones, dielines, spot colors, foils, finishes, coatings, overprint settings, export specs, and vendor requirements.
• Execute high-volume production tasks such as copy swaps, image placement, layout updates, card backs, versioning, resizing, checklist updates, and print file exports.
• Process and retouch photography for card and packaging use, including color correction, cleanup, cutouts, masking, compositing basics, background removal, and preparing images to spec.
• Help maintain consistency across large card sets, ensuring typography, spacing, alignment, image treatment, logos, legal copy, numbering, and production details are accurate across all files.
• Package and organize working files, links, fonts, specs, references, proofs, and final exports so projects stay clean, searchable, and production-ready.
• Review files for quality and accuracy before handoff, checking for common print and production issues before they reach vendors.
• Support proofing rounds, spec checks, revision updates, and production handoff with print vendors as needed.
• Create occasional supporting marketing or digital assets from approved templates when connected to a product release, such as web graphics, email images, social graphics, or launch materials.

Junior Designer / Production Artist

• Create digital, print, retail, e-commerce, and marketing assets.
• Build layouts for promotions, product launches, store announcements, events, social posts, email graphics, website banners, ads, flyers, signage, and other marketing materials.
• Prepare production-ready files with correct sizing, resolution, bleeds, trim, safe zones, file formats, export settings, and vendor requirements.
• Handle high-volume production work, including resizing, versioning, copy swaps, image placement, layout updates, promotion updates, product graphics, store-specific assets, and final exports.
• Retouch and prepare product and lifestyle photos, including color correction, cleanup, masking, background removal, cutouts, and basic compositing.
• Maintain brand consistency across typography, spacing, alignment, image treatment, logos, colors, pricing, promotions, and production details.
• Keep files, links, references, proofs, and exports organized, searchable, and easy for the team to use.
• Review assets for quality and accuracy before handoff, including design, sizing, spelling, pricing, formatting, and production issues.
• Support proofing, revisions, vendor handoff, printers, internal teams, and store operators.
• Help the creative and marketing teams move quickly while keeping quality high.

Junior Designer

Customer Support

• Handle inbound customer phone calls via RingCentral
• Respond to customer inquiries across email, Zendesk, SMS, Meta, Walmart Customer Messaging, and other messaging channels
• De-escalate frustrated customers and provide clear, professional resolutions
• Follow up with customers on delayed, unresolved, or sensitive issues
• Maintain strong communication across all customer-facing channels
• Ensure customers receive accurate updates regarding orders, shipping, refunds, returns, and product concerns
• Oversee the current customer service team’s daily support flow
• Review escalated cases and help determine the proper resolution
• Approve or deny refunds, replacements, credits, or exceptions based on company policy
• Ensure the customer service team is following internal policies and procedures
• Identify mistakes, inconsistencies, or gaps in customer communication
• Guide the team on how to handle difficult or unusual cases
• Help keep ticket queues clean, organized, and up to date
• Investigate customer chargebacks and gather supporting evidence
• Review fraud indicators before high-risk orders are shipped
• Help confirm customer identity or order legitimacy when needed
• Monitor suspicious orders or potential false information
• Assist with UPS, USPS, and carrier investigations when packages are missing, misdelivered, or delayed
• Help document findings and next steps for disputes, claims, or internal review
• Assist with Google Review responses and customer follow-up
• Help encourage satisfied customers to share positive experiences
• Ensure public-facing responses are professional, accurate, and aligned with the company’s tone
• Protect the customer experience while also protecting the company from unnecessary losses or policy exceptions

Designer – Print Specialist

Junior Designer / Production Artist

Junior Designer

Customer Support Lead