Moneythor

Technical Account Manager

• Drive the successful adoption and implementation of new strategic initiatives across multiple projects
• Take full accountability for performance, outcomes, and delivery excellence at scale
• Remove roadblocks proactively, applying executive discretion to safeguard progress and timelines
• Define the technical vision, set benchmarks, and establish standards supported by data-driven insights
• Troubleshoot complex solution challenges and steer strategic technology decisions
• Contribute to product and feature development and publish whitepapers, blogs, and thought leadership content
• Apply structured analytical thinking to diagnose and resolve high-impact business and technical issues
• Build trusted, win-win partnerships across the business and client landscape and influence senior decision-makers
• Coach, mentor, and inspire teams; mentor Solution Engineers on account management best practices
• Take direct responsibility for strategic account management, ensuring client satisfaction, retention, growth, and upsell opportunities
• Track account health metrics, adoption KPIs, and satisfaction scores and provide actionable insights