Solution Engineer – Singapore
Moneythor
full-time
Posted on:
Location Type: Hybrid
Location: Singapore • Singapore
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Tech Stack
About the role
- Provide strategic, operational and deep technical expertise to execute Moneythor’s Customer Success vision.
- Provide assistance to our digital banking clients and address their ongoing technical & functional questions.
- Act as technical go-to person for our customer success organization.
- Leverage your deep HTML, JavaScript, Web development, SQL, and Java skills to customize our clients' implementations.
- Play an evangelist role with our clients on the existing and/or new features of the solution.
- Maximize platform adoption/engagement and drive new business growth through greater advocacy and reference-ability.
- Understand and analyze client business requirements, and help implement, test, package and ensure the timely and accurate solution delivery.
- Partner with business development, product, and engineering teams in pre-sales, onboarding, and client-retention activities.
- Maintain in-depth understanding of our platform and provide vetted, impactful customer feedback to the product team.
- Use a case tracking system to manage information, questions and answers for every client-driven request.
- Identify potential opportunities to extend our relationship with clients and ensure that these are passed on to the appropriate team members.
- Maintain expert professional knowledge about the market and developments in the digital banking industry.
- Respond to service disruptions/incidents as part of our internal incident procedures.
- Ensure accurate and timely completion of all projects and requests.
Requirements
- 5+ years of experience working in a CSM/Solution Engineer role, or as a client-facing technical and business analyst with involvement in project implementation, pre-sales and support activities.
- Hands-on technical experience with JavaScript, HTML, Java, SQL, Web and database technologies.
- Excellent written and oral communication skills.
- Ability to work on multiple client accounts in autonomy with little or no management oversight.
Benefits
- Hybrid work arrangement
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HTMLJavaScriptJavaSQLWeb developmentdatabase technologiesproject implementationpre-salesclient retentionsolution delivery
Soft Skills
communication skillsautonomyclient advocacyanalytical skillsproblem-solvingcustomer feedbackcollaborationstrategic thinkingoperational expertisetechnical expertise