Moneybox

Senior Content & Comms Manager

Moneybox

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Job Level

Senior

About the role

  • Developing and driving content and comms strategy in line with business and commercial goals, ensuring alignment with wider Content & Comms team activity.
  • Producing integrated content and comms plans, to engage with our customers across email, push notifications, in-app merchandisable spaces, blogs, video, website and more.
  • Ideating, optimising and evaluating in-app content, using data and tools to inform decision-making, ensuring a personalised experience that leads to better customer outcomes.
  • Ideating best in class content initiatives that engage and educate audiences.Working closely with cross-functional teams and building strong internal relationships, notably with the Product, CRM & Insights and Commercial teams.
  • Being accountable for the performance and results of owned campaigns and content, thinking creatively about how to solve problems and deliver ongoing performance against company objectives.
  • Developing a deep understanding of customer behaviour and how this influences our content and comms decisions.
  • Integrate AI best practices to increase BAU efficiencies.
  • Championing content and comms innovation and best practice with the team and wider business, coaching/managing more junior team members where relevant.
  • Briefing internal and external designers and creators to develop relevant creative assets, working collaboratively to deliver high quality campaigns.
  • Acting as a guardian for the Moneybox brand, ensuring tone, personality and style is consistent with our brand guidelines.

Requirements

  • Minimum 7 years’ relevant experience (within financial services preferred).
  • Proven track record in creating high quality and personalised content and customer comms to deliver commercial value for a business, as well as engage and educate a community.
  • Excellent copywriting and creative skills.
  • Strong organisational and project management skills with meticulous attention to detail.
  • Proven experience using data and commercial thinking to effectively inform content creation and deliver positive outcomes.
  • Confident communicator with the ability to work unsupervised and as part of a team.
  • Fosters positive team morale and inclusivity, facilitating collaboration between team members across the business.
Benefits
  • Opportunity to join a fast-growing, award-winning and super ambitious company
  • Work with a friendly team of highly motivated individuals
  • Be in an environment where you are listened to and can actually have an impact
  • Thriving collaborative and inclusive company culture
  • Mission + Functional team socials every 8 weeks
  • Company pension scheme
  • Hybrid working environment
  • Home office furniture allowance
  • Personal Annual Learning and Development budget
  • Private Medical Insurance
  • Health Cash Plan (cashback on visits to the dentist & opticians etc)
  • Cycle to work scheme
  • Wellhub subscription to a variety of gyms and wellbeing apps
  • Enhanced parental pay & leave
  • 25 days holiday + bank holidays with additional days added with length of service.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
content strategycontent planningcopywritingdata analysisproject managementcampaign performance evaluationpersonalized content creationAI best practicescreative asset developmentcustomer behavior analysis
Soft Skills
communicationteam collaborationproblem-solvingcreativityattention to detailorganizational skillsleadershipcoachingrelationship buildingcommunity engagement