Telecollections Agent
Greenlight Planet
Job Level
Junior
About the role
- You will perform different forms of credit-based analysis on prospective and existing merchants and providing customer service to assigned merchants on all credit related issues.
- Location: You will be based in our Toronto office, balancing in-office collaboration with remote flexibility.
- Reporting Relationship : You will report to the Manager, Credit - SMB.
- Apply appropriate underwriting criteria to all merchant applications following established credit policy to ensure financial risk is mitigated.
- Post-review of merchants who are in need of a line increase or are flagged by fraud process (re-adjudication) specifically in processing volume level or average transaction size
- Perform a credit risk assessment of an existing high-risk merchant which includes developing an understanding of the business profile to ensure compliance with credit, fraud, card association regulation and legal matters
- Analyze personal, business and financial information
- Work with internal staff and external sources for the purpose of Credit training, fraud detection, and monitoring activities.
- Help with customer calls for complex merchant set-ups requiring explanation of specific credit policies and decisions related to those policies.
- Work with Moneris Fraud Group to monitor the activity of selected High-Risk Merchants.
- Provide back up and support to the other Analysts, concerning the SMB Credit process, special projects, vacation relief, and peak time volume.
- Comply with corporate policies established by Moneris Corporation including the HR Code of Conduct, Technology Policy & Privacy Policy
- Perform other tasks, as required
Requirements
- 1 - 3 year of experience in a related field
- Bachelor's Degree or equivalent in Business, Accounting, or Finance
- Must be fluent in French and English
- Equivalent work experience may be considered a substitution
- Experience reviewing personal credit bureaus, commercial credit bureaus or financial statement analysis
- Previous experience in the payment industry considered an asset
- Technical Skills: Proficient in Microsoft Windows/ MS Office Applications
- Excellent verbal and written communication skills
- Strong analytical skills with a demonstrated attention to detail, must have excellent organizational and time management skills
- Capability to “think outside of the box”strong business acumen
