Technical Analyst – ServiceNow
Mondelēz International
full-time
Posted on:
Location Type: Office
Location: Manila • Philippines
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About the role
- Provide software and application knowledge to support implementation of solutions
- Ensure that delivered services are optimized to meet business demands and service operations strategy
- Measure, report, and communicate service improvement initiatives
- Serve as a consultant on issues and resolutions
- Recommend actions to optimize investments and mitigate risks
- Identify suppliers, evaluate them, and onboard new vendors
- Establish and run vendor governance
Requirements
- Experience and knowledge in working collaboratively with multiple vendors
- Leading complex projects - project management
- Stakeholder management and influencing skills
- Managing infrastructure services delivery, support and excellence
- Working in global IT function with regional or global responsibilities
- Working with IT outsourcing providers using frameworks such as the IT Infrastructure Library
- Working with internal and external teams and leading when necessary
Benefits
- Health insurance
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementvendor managementservice deliveryIT Infrastructure Library
Soft Skills
stakeholder managementinfluencing skillscollaborationconsultingcommunication