Monash Health

UR Administration Officer

Monash Health

part-time

Posted on:

Location Type: Office

Location: Heatherton • Australia

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About the role

  • Investigate reported duplicate UR numbers/records and actively manage newly created duplicates.
  • Accurately access patient records and other available data to determine if they are duplicate or unique records
  • Accurately merge duplicate patient records once confirmed as duplicate in iPM and downstream systems(e.g. SMR, EMR and WebPAS)
  • Identify patient records that have been overwritten with another patient’s information and take the necessary actions to rectify
  • Methodically follow all relevant procedure manuals and business rules, including knowing when to escalate issues to the Team Leader / Manager
  • Answer and assist incoming callers in a friendly, courteous and professional manner
  • Actively make outgoing phone calls to confirm identification of patients in a friendly, courteous and professional manner
  • Unmerge records on iPM, SMR, WebPAS
  • Routinely and accurately report individual statistics and duplicate UR data
  • Generate data on a BI report
  • Retrieve historical medical records from offsite storage for duplicate UR investigations
  • Prepare historical medical records for back scanning as they relate to duplicate UR investigations
  • Correct errors electronically in SMR
  • Log tickets on Central when integration issues occur
  • Update UPI with alerts as required
  • Utilise the Duplicate UR Access Database to accurately collect and record relevant data
  • Communicate in writing to internal stakeholders with respect to the outcomes of duplicate UR investigations, findings and outcomes
  • Ensure confidentiality and security of information is maintained at all times.

Requirements

  • Being a team player
  • Ability to lead a team
  • Understanding of reporting and auditing of data
  • Understanding of BI reports
  • Understanding of UPI
  • Adept with Excel, Access databases
  • Ability to create, edit and skills for procedure writing
  • Experience in managing a team including performance reviews
  • Upholding department KPI
  • Positive attitude of learning new things, taking on challenges and a can do attitude
  • Preferable - Health information management degree
  • Preferable - Experience in merging
  • Preferable - experience in working in a health information services department
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
data reportingdata auditingprocedure writingmerging recordsunmerging recordsdata retrievalerror correctionduplicate record managementpatient record investigationBI reporting
Soft Skills
team playerleadershipcommunicationcourtesyprofessionalismproblem-solvingattention to detailadaptabilitypositive attitudecollaboration
Certifications
Health information management degree