Monash Health

Customer Support

• Oversee the delivery of an outstanding customer experience, every time.
• Lead patient-facing administrative teams at three key locations.
• Ensure front of house teams deliver a friendly, empathetic and efficient customer experience.
• Responsible for operational performance and patient flow.
• Collaborate to establish effective functional business relationships.
• Ensure excellence in customer service in every interaction.
• Manage admissions governance and data integrity.
• Promote education and capability development.
• Facilitate leadership and change management.

Customer Services & Admissions Manager

Consultant

• Provide ward service and outpatient clinics support
• Conduct daily ward rounds Monday to Saturday
• Remote on-call after-hours during the on-call period
• Support and supervise junior medical staff

Consultant Paediatrician – Infectious Diseases Internal Locum

• Provide ward service and outpatient clinics
• Perform daily ward rounds Monday to Saturday
• Manage remote on-call after-hours during the on-call period
• Supervise junior medical staff daily
• Participate in education and team meetings

Consultant Paediatrician – Infectious Diseases

Manager

• lead the implementation of the National Clinical Trials Governance Framework
• ensure Monash Health’s research governance program meets with the requirements of the Framework
• manage the Research Risk Register
• manage the monitoring and auditing process
• be the key project officer supporting the Research Strategy and Governance Group
• Management of the policies and procedures within the Research Strategy Program
• Management of web updates
• Supervision of students on internship placements within Monash Health

Customer Services & Admissions Manager

Consultant Paediatrician – Infectious Diseases Internal Locum

Consultant Paediatrician – Infectious Diseases

Research Quality Improvement Manager