Customer Services & Admissions Manager

Monash Health

Customer Services & Admissions Manager overseeing patient experience at three hospitals in the Monash Health network. Leading teams and ensuring excellence in customer service and operational performance.

Posted 6/30/2026full-timeClayton • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading service delivery teams within complex healthcare environments, ensuring operational performance and excellence in customer service. Proficient in managing admissions governance and promoting staff development to enhance patient administration systems.

Highest-signal resume keywords

Leadership In Service DeliveryHealth Services OperationsPatient Administration Systems (PAS)Training And DevelopmentChange Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operational Performance ManagementAdmissions Policies And ProceduresData Integrity ManagementResource ManagementCustomer Experience Excellence

Soft Skills

EmpathyCollaborationCommunication

Certifications & Qualifications

Current Driver’s Licence

Industry Keywords

HealthcareEmergency ServicesAged CareRegulated Environment

About the role

Key responsibilities & impact

Oversee the delivery of an outstanding customer experience, every time.
Lead patient-facing administrative teams at three key locations.
Ensure front of house teams deliver a friendly, empathetic and efficient customer experience.
Responsible for operational performance and patient flow.
Collaborate to establish effective functional business relationships.
Ensure excellence in customer service in every interaction.
Manage admissions governance and data integrity.
Promote education and capability development.
Facilitate leadership and change management.

Requirements

What you’ll need

Demonstrated experience leading a large service delivery team in a complex environment
Proven success in training and developing your people to work to their full potential
Strong knowledge of health services operations, in particular: Admissions policies and procedures, Patient Administration systems (PAS), Health Information and Patient Services
Demonstrated ability to effectively manage resources, systems and service performance
Current driver’s licence
A business or health-related qualification, along with experience in a healthcare, emergency services, aged care or other high risk, regulated environment, are highly desirable.

Benefits

Comp & perks

Comprehensive employee health and wellbeing programs including Fitness Passport
Five weeks annual leave with leave loading
Monthly ADOs for full-time employees
Salary packaging benefits