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Customer Services & Admissions Manager
Monash HealthCustomer Services & Admissions Manager overseeing patient experience at three hospitals in the Monash Health network. Leading teams and ensuring excellence in customer service and operational performance.
About the role
Key responsibilities & impact- Oversee the delivery of an outstanding customer experience, every time.
- Lead patient-facing administrative teams at three key locations.
- Ensure front of house teams deliver a friendly, empathetic and efficient customer experience.
- Responsible for operational performance and patient flow.
- Collaborate to establish effective functional business relationships.
- Ensure excellence in customer service in every interaction.
- Manage admissions governance and data integrity.
- Promote education and capability development.
- Facilitate leadership and change management.
Requirements
What you’ll need- Demonstrated experience leading a large service delivery team in a complex environment
- Proven success in training and developing your people to work to their full potential
- Strong knowledge of health services operations, in particular: Admissions policies and procedures, Patient Administration systems (PAS), Health Information and Patient Services
- Demonstrated ability to effectively manage resources, systems and service performance
- Current driver’s licence
- A business or health-related qualification, along with experience in a healthcare, emergency services, aged care or other high risk, regulated environment, are highly desirable.
Benefits
Comp & perks- Comprehensive employee health and wellbeing programs including Fitness Passport
- Five weeks annual leave with leave loading
- Monthly ADOs for full-time employees
- Salary packaging benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Operational Performance ManagementAdmissions Policies And ProceduresData Integrity ManagementResource ManagementCustomer Experience Excellence
Soft Skills
EmpathyCollaborationCommunication
Certifications
Current Driver’s Licence