MONA

Associate

• Own the customer journey.
• Lead onboarding for new SMB and mid-market customers, ensuring a smooth ramp-up and a fast path to value.
• Drive adoption at scale. Use data to proactively identify opportunities and risks, engaging customers to unlock advanced features and achieve meaningful outcomes.
• Be the voice of the customer. Spot trends, surface insights, and influence both our product roadmap and GTM strategy.
• Solve problems with urgency. Jump in to resolve customer challenges, collaborating cross-functionally to deliver fast, reliable solutions.
• Build for scale. Codify what works—helping design systems, playbooks, and processes that will enable us to support thousands of users efficiently.
• Make an impact. Your work will directly drive retention, expansion, and the long-term success of the company's customers.

Strategic Engagement Associate