Strategic Engagement Associate

MONA

Strategic Engagement Associate working with customers in SMB and mid-market for onboarding and adoption. Driving customer success and steering product insights for growth.

Posted 6/29/2026full-timeSan Francisco • California • 🇺🇸 United StatesJuniorMid-Level💰 $105,000 - $150,000 per yearWebsite

About the role

Key responsibilities & impact

Own the customer journey.
Lead onboarding for new SMB and mid-market customers, ensuring a smooth ramp-up and a fast path to value.
Drive adoption at scale. Use data to proactively identify opportunities and risks, engaging customers to unlock advanced features and achieve meaningful outcomes.
Be the voice of the customer. Spot trends, surface insights, and influence both our product roadmap and GTM strategy.
Solve problems with urgency. Jump in to resolve customer challenges, collaborating cross-functionally to deliver fast, reliable solutions.
Build for scale. Codify what works—helping design systems, playbooks, and processes that will enable us to support thousands of users efficiently.
Make an impact. Your work will directly drive retention, expansion, and the long-term success of the company's customers.

Requirements

What you’ll need

2 - 7 years of experience in a customer/stakeholder-facing role, ideally within a fast-paced startup
Ideally has had experience in strategic projects/ops, customer success, talent ops, recruiting, client operations, consulting, sales, etc.

Benefits

Comp & perks

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Soft Skills

Problem SolvingCommunicationCollaborationInfluencingTrend Analysis