Momos

Customer Operations Associate

Momos

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Oversee the team’s ticket operations to ensure timely and effective resolution of customer inquiries.
  • Create new processes, and update existing ones to be scalable
  • Communicate and promote alignment between cross-functional teams
  • Be involved in processes & tasks such as:
  • First-touch responses and proactive customer communication.
  • Resolution tracking and effective problem-solving.
  • Management of tickets across internal and external channels.
  • Regular communication with the team to identify weak points or process gaps.
  • Work closely with the Head of Customer Operations and senior leadership.
  • Raise the team’s operational excellence for Customer Support to new highs
  • Work with teammates to implement scalable processes.

Requirements

  • 5 to 8 years of overall experience in customer operations/ customer support
  • Strong operator mindset and a track record of tackling challenging scenarios ensuring the customer operations function works like a clockwork.
  • Proactive mindset, eager to learn, and committed to continuous professional development.
  • Excellent interpersonal skills, maintaining a positive demeanor and outstanding communication abilities.
  • Ability to work independently
  • Willing to work in US hours
  • Passionate about working with customers and dedicated to exceeding their goals.
Benefits
  • Competitive salary and bonus scheme
  • Night Differential allowance
  • Private medical insurance
  • Paid time off and flexible working culture
  • Opportunities for rapid career advancement
  • A dynamic and inclusive company culture
  • Access to the latest technology and tools for personal development
  • Comprehensive onboarding program for new employees
  • Employee recognition programs for outstanding performance
  • Participation in industry conferences and events
  • A supportive environment that encourages innovation and creativity
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
interpersonal skillscommunication abilitiesproactive mindsetproblem-solvingindependent workteam collaborationoperational excellencecustomer focuscontinuous professional developmentpositive demeanor