Momentus Technologies

Director of Customer Operations

Momentus Technologies

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Job Level

Lead

About the role

  • Define and evolve the Customer Organization operating model to improve efficiency and scalability.
  • Create and maintain process documentation, governance, and accountability frameworks.
  • Own strategy and administration of customer-facing systems (Rocketlane, Gainsight, Zendesk).
  • Improve cross-system workflows, integrations, and automation to reduce manual work.
  • Develop KPI frameworks, dashboards, and recurring performance reviews for leadership.
  • Deliver monthly operational insights tied to key metrics (e.g., margin, GRR, utilization).
  • Drive programs that improve onboarding predictability, reduce Time to Value, and increase PS margin.
  • Ensure adoption of standardized delivery workflows and best practices.
  • Oversee financial operations including forecasting, backlog reporting, billing, and revenue recognition.
  • Manage quarterly bonus calculations, billing disputes, and select departmental expenses.
  • Partner with Customer Org, Product, Sales, and Finance to align end-to-end customer lifecycle processes.
  • Establish and maintain operating rhythms that support global collaboration.
  • Hire, lead, and develop operations talent across analytics, systems, and process ownership.

Requirements

  • 5+ years in Customer Operations, Customer Success, Support, or Professional Services Operations in a SaaS or tech-enabled environment.
  • Proven ability to design and scale operational processes across cross-functional teams.
  • Strong analytical skills with experience developing KPIs, dashboards, and executive-level insights.
  • Experience managing operational systems, workflows, and data governance.
  • Strong financial acumen; advanced Excel proficiency.
  • Demonstrated leadership experience in hiring and developing teams.
  • (Preferred) Experience improving onboarding efficiency and Time to Value.
  • (Preferred) Background in Professional Services operations (capacity, utilization, margin).
  • (Preferred) Experience supporting global teams/time zones.
Benefits
  • Comprehensive medical, dental, & vision insurance.
  • Exceptional 401k Match: Momentus will match 80% of your first 10%.
  • Unlimited Time Off: Rest and recharge on your terms.
  • Remote Work: We value our global team and proudly offer the freedom to work remotely.
  • Enjoy two complimentary tickets each year to attend an event at one of our valued customer venues.
  • Professional Development: We encourage continuous learning through our partnership with LinkedIn Learning.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
KPI developmentdashboard creationfinancial forecastingbilling managementdata governanceprocess documentationworkflow integrationautomationanalytical skillsExcel proficiency
Soft Skills
leadershipteam developmentcross-functional collaborationstrategic thinkingoperational efficiencycommunicationaccountabilityproblem-solvingorganizational skillsadaptability