Customer Care Specialist
Momar, Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Chesterfield • Montana • United States
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About the role
- Primary point of contact for an assigned geographical section or market specific account base
- Provide product or service information relative to Altor’s product portfolio
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner
- Handle customer complaints and concerns effectively, aiming for a swift resolution while maintaining a positive customer experience
- Assist customers with placing orders, tracking shipments, and processing returns or replacements
- Develop a comprehensive understanding of our products or services to effectively address customer questions and concerns
- Build and maintain strong customer relationships
- Maintain detailed records of customer interactions
- Collaborate with departments such as Sales, Operations, Scheduling, or Marketing
Requirements
- Bachelor’s Degree or equivalent work experience
- 3+ years of experience in customer service; preferably in a manufacturing environment
- Experience with ERP Systems is desired
- Knowledge of Microsoft Suite – Word, Excel, PowerPoint
- Proficiency in office software products, with the ability to create PowerPoint or Excel presentations
- Proficiency in use of ERP systems (Oracle, SAP, NetSuite, etc.) required.
Benefits
- Hybrid schedule
- Periodic onsite attendance
- Travel requirement 10-15%
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceERP systemsMicrosoft WordMicrosoft ExcelMicrosoft PowerPointorder processingshipment trackingreturns processingproduct knowledgerecord keeping
Soft Skills
communicationproblem-solvingcustomer relationship managementcollaborationprofessionalismtime managementinterpersonal skillsconflict resolutionattention to detailadaptability