Momar, Inc.

Customer Support

• Primary point of contact for an assigned geographical section or market specific account base.
• Provide product or service information relative to Altor’s product portfolio.
• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Handle customer complaints and concerns effectively, aiming for a swift resolution while maintaining a positive customer experience.
• Assist customers with placing orders, tracking shipments, and processing returns or replacements.
• Develop a comprehensive understanding of our products or services to effectively address customer questions and concerns.
• Build and maintain strong customer relationships by demonstrating empathy, professionalism, and reliability in every interaction.
• Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions.
• Collaborate with departments such as Sales, Operations, Scheduling, or Marketing to ensure seamless communication and resolution of customer issues.

Customer Care Specialist

Accounting Manager

• Must possess outstanding analytical skills, strong communication skills (both verbal and written) and a proven problem-solving capability.
• Maintains relationships with Operations leadership team on site performance and process improvement.
• Manage the process of costing for company.
• Ensure accuracy of cost data and adherence to standard financial processes.
• Responsible for preparation of various financial activities including inventory accuracy and capital expenditures, as well as, data gathering, planning, and reporting.
• Contribute to the annual budget process, the periodic forecast process, and other initiatives as they arise.
• Have the skills and confidence not only to contribute but to own processes and analyses.
• Self-motivated, goal-oriented, and enthusiastic presence in a team environment with the ability to lead and influence others.

Customer Care Specialist

Director, Operational Accounting, Analysis