Momar, Inc.

Customer Care Specialist

Momar, Inc.

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

ERPOracle

About the role

  • Primary point of contact for an assigned geographical section or market specific account base
  • Provide product or service information relative to Altor’s product portfolio
  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner
  • Handle customer complaints and concerns effectively
  • Assist customers with placing orders, tracking shipments, and processing returns or replacements
  • Develop a comprehensive understanding of products or services to effectively address customer questions and concerns
  • Build and maintain strong customer relationships
  • Maintain detailed records of customer interactions and provide regular reports

Requirements

  • Bachelor’s Degree or equivalent work experience
  • 3+ years of experience in customer service; preferably in a manufacturing environment
  • Experience with ERP Systems is desired
  • Knowledge of Microsoft Suite – Word, Excel, PowerPoint
  • Proficiency in use of ERP systems (Oracle, SAP, NetSuite, etc.) required.
Benefits
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceERP systemsMicrosoft WordMicrosoft ExcelMicrosoft PowerPointOracleSAPNetSuite
Soft Skills
communicationproblem-solvingrelationship buildingcustomer supporttimelinessprofessionalism
Certifications
Bachelor's Degree