Mollica IT

Senior Technical Support Analyst

Mollica IT

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Job Level

Senior

Tech Stack

AzureCloudEC2Google Cloud PlatformJ2EEKafkaLinuxOraclePerlUnix

About the role

  • Evaluate, design, document, install, test, implement, monitor, and maintain complex UNIX/Linux-based applications such as GPP, GCP, Total Payments, and infrastructure solutions;
  • Configure and support production, testing, and development environments (Solaris/AIX/Linux);
  • Perform troubleshooting, prepare, update, and maintain technical documentation and RFPs;
  • Capacity planning, DR (Disaster Recovery) configuration, and implementation and testing of High Availability solutions;
  • Evaluate, recommend, install, and configure tools for event monitoring, capacity planning, and performance monitoring on UNIX/Linux systems, ensuring automated 24/7 monitoring of applications and production systems;
  • Conduct technical training;
  • Other routine tasks within the area.

Requirements

  • Strong technical experience in UNIX/Linux/Cloud environments (including development, technical QA, and application deployment/support);
  • Good understanding of GPP SP and Total Payments deployment architecture;
  • Experience in troubleshooting and resolving systems and application issues;
  • Excellent communication, interpersonal skills, and customer service orientation;
  • Experience with J2EE application servers – WebSphere / WebLogic / JBoss (including performance benchmarking analysis);
  • Microsoft Azure or Amazon EC2;
  • Hazelcast;
  • Oracle DB (including performance benchmarking analysis);
  • IBM MQ;
  • Scripting in UNIX Shell or Perl and/or application server scripting;
  • Elastic Search;
  • Kafka (differential/plus);
  • Knowledge of high availability and clustering on UNIX;
  • Required: Bachelor's degree completed.
  • Language: Advanced English for conversation (there will be an interview stage in English).
Benefits
  • Health insurance for employees and dependents with national coverage (Bradesco or Unimed);
  • Dental insurance with national coverage;
  • Meal allowance or grocery allowance (employee's choice);
  • Daycare allowance;
  • Life insurance for employees and dependents;
  • Gympass for employees and dependents;
  • EAP (Employee Assistance Program) with the following services: Financial Assistance, Legal Assistance, Social Assistance, Psychological Support (24/7);
  • Discounts and special rates with partner universities (Mackenzie, SENAC, FIA, FIAP and BBS Business School) and language schools (CNA, Cultura Inglesa, Wizard, CCAA, Indeed);
  • Discounts on fee packages and special rates for Itaú and Bradesco banks;
  • Option for payroll-deducted loans (repayment directly from the employee's salary);
  • Reimbursement program for certain external certifications;
  • Training: the company offers a learning and development platform with remote and in-person training in soft skills, technologies, and domains covering over 15,000 topics;
  • Length-of-service awards: the company rewards employees for their commitment and loyalty during their time with the company (awards at 3, 5 and 10 years and every 5 years thereafter);
  • Employee referral bonus - receive a bonus for each new hire you recommend;
  • Fit4life - a program to encourage physical activity among employees, with online functional training sessions;
  • International experience: depending on your skills and business needs, you may be eligible to apply for positions abroad (within and outside Latin America);
  • And more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UNIXLinuxCloud environmentsJ2EEWebSphereWebLogicJBossScriptingOracle DBHigh Availability
Soft Skills
communicationinterpersonal skillscustomer service orientation
Certifications
Bachelor's degree