moinAI

Customer Success Manager

• 1st Level Support: You are the first point of contact for our existing customers.
• Hands-on on the platform: Do customers need an adjustment to the chatbot or a change in settings? You implement these tasks directly in our software and make sure everything works.
• Bug Reporting & QA: If something malfunctions, you take a close look. You reproduce issues, document them clearly as bug reports for our engineering team, and test the fix once it is ready.
• Onboarding Support: You assist with the technical setup of new customer accounts, maintain master data, and help get chatbots ready for launch.
• Help Center & Documentation: Do you notice a question appearing repeatedly? You create short guides or update our help articles so customers can help themselves.
• All-rounder in the team: You support the CS team in day-to-day operations with administrative tasks, research, or data analyses—wherever help is needed.
• Teamwork: You work closely with our Customer Success Managers and with the product, marketing, and sales teams—wherever you can add value.

Working Student, B2B Customer Success Management

• You guide new customers through setup and kick-off phases.
• You support customers in day-to-day operations, analyze performance KPIs, and derive actionable recommendations.
• You conduct regular check-ins and identify opportunities to increase feature adoption.
• You spot up- and cross-sell opportunities and help improve renewal rates.

Customer Success Manager – B2B

• 1st-level Support: You are the first point of contact for our existing customers. You independently, courteously and solution-orientedly respond to incoming inquiries (via email or ticketing system).
• Hands-on in the platform: Do our customers need an adjustment in the chatbot or a change in settings? You implement these tasks directly in our software and ensure everything works as intended.
• Bug Reporting & QA: If something malfunctions, you investigate closely. You reproduce issues, document them clearly in bug reports for our engineering team, and test the fix once it’s available.
• Onboarding Support: You assist with the technical setup of new customer accounts, maintain master data and help get chatbots ready for launch.
• Help Center & Documentation: If a question keeps recurring, you create short how-to guides or update our help articles so customers can help themselves.
• All-round team support: You support the CS team in day-to-day operations with administrative tasks, research or data analysis — wherever help is needed.
• Teamwork: You collaborate closely with our Customer Success Managers and with product, marketing and sales teams — wherever you can add value.

Working Student in Customer Success Management B2B

Account Executive

• Outbound-first: research, target account profiling, cold calling, outreach sequences (phone, email, LinkedIn) – you build your own pipeline.
• Qualify & schedule: conduct initial discovery conversations, assess fit and pain points, and arrange demos/meetings.
• Handover & follow-ups: prepare deals thoroughly, keep structured notes in the CRM, and keep your pipeline reliably up to date.
• Learn & iterate: test hooks, refine talk tracks, work closely with Marketing & Sales, and provide feedback to the Product team.

Working Student, B2B Customer Success Management

Customer Success Manager – B2B

Working Student in Customer Success Management B2B

Junior Sales Representative