Working Student, B2B Customer Success Management

moinAI

part-time

Posted on: 1/5/2026

Location Type: Remote

Location: Germany

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About the role

1st Level Support: You are the first point of contact for our existing customers.
Hands-on on the platform: Do customers need an adjustment to the chatbot or a change in settings? You implement these tasks directly in our software and make sure everything works.
Bug Reporting & QA: If something malfunctions, you take a close look. You reproduce issues, document them clearly as bug reports for our engineering team, and test the fix once it is ready.
Onboarding Support: You assist with the technical setup of new customer accounts, maintain master data, and help get chatbots ready for launch.
Help Center & Documentation: Do you notice a question appearing repeatedly? You create short guides or update our help articles so customers can help themselves.
All-rounder in the team: You support the CS team in day-to-day operations with administrative tasks, research, or data analyses—wherever help is needed.
Teamwork: You work closely with our Customer Success Managers and with the product, marketing, and sales teams—wherever you can add value.

You are enrolled in a university program in business administration (BWL), media or communications management, or a comparable field of study.
You do not need to be able to program, but you are not afraid of new software.
You enjoy clicking through menus, understand logical relationships, and figure out why a setting is not doing what it should.
You are comfortable interacting directly with people and are keen to support customers.
You work reliably, think proactively, and approach tasks in a structured manner—whether it's analyses, note-taking, or follow-ups.
You have a good eye for clear communication, clean structure, and tidy documentation.
You are eager to get to know a Software-as-a-Service (SaaS) product and learn new things quickly.
Initiative, a service-oriented mentality, and a sense of responsibility come naturally to you.

Benefits

Flexibility: You can adapt your working hours to fit your studies and have the option to work remotely.
Great location: Our office in Hamburg's Karoviertel is right by the Messehallen U-Bahn station—well connected and in the heart of the city.
Top equipment: We provide Apple hardware, modern workspaces, technical tools, and everything you need to work professionally and smartly.
Practical experience: You will gain real hands-on experience in Customer Success at a SaaS company and learn step by step how a modern software team operates.
Strong team: Together with our other student employees you are an essential part of a supportive company with flat hierarchies.
Team events: Look forward to regular and legendary team events, which of course also include our remote colleagues.

Tip: use these terms in your resume and cover letter to boost ATS matches.

customer supportteamworkproactive thinkingstructured approachclear communicationinitiativeservice-oriented mentalityresponsibility